Online, phone up, or queue up?

[CHAPPERS]

"The real-time ticketing system is currently operating at its full capacity of simultaneous customers." consistently, for more than an hour... I would call that not coping.

But once you get in it's fine? Would it be better if everyone was in there and it crashed?

 

[Titanic]

Why not have a 'queue position xx' message on the website?

At least you could click once, get connected and have a reasonable clue as to if/when you were likely to get through to apply for your tickets?

 

[Commander]

"The real-time ticketing system is currently operating at its full capacity of simultaneous customers." consistently, for more than an hour... I would call that not coping.

And the phone line just cuts off as soon as you press option 1. I just don't understand what is so difficult about this. There aren't millions of people trying to get tickets, we are an English 2nd tier football club, it's not the World Cup Final or the Olympic 100 metre final. Why cant they just get a system that works?

 

[Tummy Burger]

Put a few fans who do shift work like me on the payroll. Part time , just whenever demand is required. Don't have to pay great money, just first dibs on away tickets etc. Happy days. Club gets cheap labour when required only. They don't have to worry about agency's or sick pay etc etc. Maybe I am missing something.

 

[HHSeagull]

Does anyone know how to get round the problem of getting instantly cut off when you "Select 1 to buy tickets" on the phone line?

 

[tonymgc]

I'm in town there's a massive queue up queens road. we went to the ground to get ours no trouble at all.

 

[Commander]

Does anyone know how to get round the problem of getting instantly cut off when you "Select 1 to buy tickets" on the phone line?

Go and support a club that bother investing in a system that actually works?

 

[Daffy Duck]

Took me bloody ages trying to book my Gillingham tickets on-line this morning, just kept refreshing for about 20 minutes until i was finally able to access.
Got there in the end, but what a bloody palaver!!!

Think next time I want cup tickets, I'll just jump on the train to the Amex, it's quicker!

 

[Steveapps71]

Does anyone know how to get round the problem of getting instantly cut off when you "Select 1 to buy tickets" on the phone line?

everyone is getting that..not just you...i guess we have to think positive & keep trying

 

[KJP]

Took me bloody ages trying to book my Gillingham tickets on-line this morning, just kept refreshing for about 20 minutes until i was finally able to access.
Got there in the end, but what a bloody palaver!!!

Think next time I want cup tickets, I'll just jump on the train to the Amex, it's quicker!

Why are you trying to book gillingham tickets today? You have a week to secure your seat.

 

[DTES]

That's not entirely true. After several refreshes, I made it in to the site and logged in. However on pressing "add my reserved seats", I was taken straight back to the "Due to the high volume..." screen.

NB - I'm not going to kick up a fuss or complain, the club is doing a great job and I completely understand that any site is going to struggle!

Still not going mental, but.... haven't made it back on since this incident over an hour ago. As long as Spurs doesn't sell out, all will be good in the end... deep breath...

 

[Steveapps71]

everyone is getting that..not just you...i guess we have to think positive & keep trying

also once you get through & cut off you probably get charged too...but dont wanna worry about that now..im sure 0845 isn't too expensive

 

[Notters]

Home cup games season ticket holders will get a time of priority and won't have to alll rush at once. Today they are selling tickets where demand should outstrip supply (though for Spurs I actually think they'll be enough to go round for STH).

Away cup games might be an issue but that's always the way.

Not sure what all the moaning is about for these, albeit at the new stadium, meaningless games.

...and they'll be able to divide people up more based on points by then. I really don't think there's a problem.

 

[Springal]

I think the only thing missing from the ticketing system is a queue, like the FA have. Queue, wait until you get to the front. It is pretty unreasonable to expect something like this to have 'unlimited capacity' from a cost POV, as I'd imagine once the season is underway, we are unlikely to be in many situations like this.

 

[CHAPPERS]

And the phone line just cuts off as soon as you press option 1. I just don't understand what is so difficult about this. There aren't millions of people trying to get tickets, we are an English 2nd tier football club, it's not the World Cup Final or the Olympic 100 metre final. Why cant they just get a system that works?

It's the first time the system is being used and it's for meaningless games. They'll learn from this and the system should improve. Get them an chance.

There's got to be a few thousand people trying to get through into a new system, it would be a miracle if EVERYTHING worked first time.

 

[clippedgull]

I can imagine online ticketing servers are like this!

 

[Notters]

It's the first time the system is being used and it's for meaningless games. They'll learn from this and the system should improve. Get them an chance.

There's got to be a few thousand people trying to get through into a new system, it would be a miracle if EVERYTHING worked first time.

Stop being reasonable chappers

 

[Commander]

I think the only thing missing from the ticketing system is a queue, like the FA have. Queue, wait until you get to the front. It is pretty unreasonable to expect something like this to have 'unlimited capacity' from a cost POV, as I'd imagine once the season is underway, we are unlikely to be in many situations like this.

Yep, a queuing system like that would be so much better.

It's the first time the system is being used and it's for meaningless games. They'll learn from this and the system should improve. Get them an chance.

There's got to be a few thousand people trying to get through into a new system, it would be a miracle if EVERYTHING worked first time.

I don't really understand the logiv in putting all these tickets for sale at the same time. There are people calling up and crashing the website trying to get Gillingham tickets, for which their seats a re guaranteed for. I don't even want a Spurs ticket, I just want a SSC ticket. If they'd have staggered the games surely it would have been a lot easier?

 

[KJP]

2 hours now, time to give up

 

[CHAPPERS]

Yep, a queuing system like that would be so much better.




I don't really understand the logiv in putting all these tickets for sale at the same time. There are people calling up and crashing the website trying to get Gillingham tickets, for which their seats a re guaranteed for. I don't even want a Spurs ticket, I just want a SSC ticket. If they'd have staggered the games surely it would have been a lot easier?

Possibly, but there isn't a lot of time to do all of that is there? As far as I can tell nobody has missed out on a ticket yet, have they? Plus they wanted to test the system so this doens't happen again. They are ramp up events after all.

Edit: Plus you can guarantee that if Gills tickets weren't on sale now you'd still get a load of numpties trying to buy them anyway.