Brian Fantana
Well-known member
Currently having a dispute with Travelex, as a result of being left £800 out of pocket having been mis-sold one of their Cash Passport cards.
Anyway, after several attempts to speak to someone in the card services department, I finally managed to get through this morning. They have potentially the most irritating phone system possible, whereby you get lost in a circle of automated options, none of which actually put you through to a human.
After finally finding a different number, I spent more than 50 minutes on hold before finally getting through to someone. I explained the situation to the bloke, who then informed me that no complaints were dealt with via phone, but said that he would ask his supervisor for an email address for me to write to. He put me on hold, disappeared for 10 minutes, before terminating the call without saying another word to me.
I rang the number again, spent another 35 minutes on hold, had to then tell the same story to someone else, who gave me an email address to write to. I have just dispatched quite a detailed and civil email to them, despite my foul mood, only to receive an automated response to say that they aim to reply to my message within TWENTY working days.
Any other tales of customer woe?
Anyway, after several attempts to speak to someone in the card services department, I finally managed to get through this morning. They have potentially the most irritating phone system possible, whereby you get lost in a circle of automated options, none of which actually put you through to a human.
After finally finding a different number, I spent more than 50 minutes on hold before finally getting through to someone. I explained the situation to the bloke, who then informed me that no complaints were dealt with via phone, but said that he would ask his supervisor for an email address for me to write to. He put me on hold, disappeared for 10 minutes, before terminating the call without saying another word to me.
I rang the number again, spent another 35 minutes on hold, had to then tell the same story to someone else, who gave me an email address to write to. I have just dispatched quite a detailed and civil email to them, despite my foul mood, only to receive an automated response to say that they aim to reply to my message within TWENTY working days.
Any other tales of customer woe?