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What's the worst customer service you have ever experienced?



Brian Fantana

Well-known member
Oct 8, 2006
7,552
In the field
Currently having a dispute with Travelex, as a result of being left £800 out of pocket having been mis-sold one of their Cash Passport cards.

Anyway, after several attempts to speak to someone in the card services department, I finally managed to get through this morning. They have potentially the most irritating phone system possible, whereby you get lost in a circle of automated options, none of which actually put you through to a human.

After finally finding a different number, I spent more than 50 minutes on hold before finally getting through to someone. I explained the situation to the bloke, who then informed me that no complaints were dealt with via phone, but said that he would ask his supervisor for an email address for me to write to. He put me on hold, disappeared for 10 minutes, before terminating the call without saying another word to me.

I rang the number again, spent another 35 minutes on hold, had to then tell the same story to someone else, who gave me an email address to write to. I have just dispatched quite a detailed and civil email to them, despite my foul mood, only to receive an automated response to say that they aim to reply to my message within TWENTY working days.

Any other tales of customer woe?
 






Manx Shearwater

New member
Jun 28, 2011
1,206
Brighton
Orange circa 1999. I once phoned their Customer Services (from a work phone thank God) and was on hold for 75 minutes before someone answered.

Yes, 75 minutes. An hour and a quarter.
 




happypig

Staring at the rude boys
May 23, 2009
8,175
Eastbourne
Woolwich building society. Took them several months to set up a direct debit to pay a mortgage.
It was more that their processes failed and no one could get round the problem.
Eventually got £450 compensation from them for all the aggro.
 




Lincoln Imp

Well-known member
Feb 2, 2009
5,964
02 attempted to scam me into a new contract last year and only stopped when my MP told them to.

And after a lifetime buying their cars my relationship with Citroen stopped ten years ago when the French criminals in charge stopped Tates carrying out legitimate perforation warranty work when the vehicle was actually on the ramp. I like their cars but I will never go near the bastards again.
 


Tubby Mondays

Well-known member
Dec 8, 2005
3,117
A Crack House
Orange circa 1999. I once phoned their Customer Services (from a work phone thank God) and was on hold for 75 minutes before someone answered.

Yes, 75 minutes. An hour and a quarter.

Orange with me too! And for an hour and a quarter (perhaps thats a target they set?), although granted over two phone calls and they rang me back for half an hour of one of those. This weekend after my broadband packed up. Still not resolved and if it isnt by next monday ill leave them.

Couldnt understand a word of the first half hour phone call. I understand the reasons for having a call centre in India but it doesnt help when it comes to customer services.
 


Worthingite

Sexy Pete... :D
Sep 16, 2011
4,966
Chesterfield
Anyone with an foreign call centre. They clearly value saving a few quid over the needs of their customers. HATE IT.
 




Hatterlovesbrighton

something clever
Jul 28, 2003
4,543
Not Luton! Thank God
Halifax.

It took me five attempts at a succession of Halifax branches to succesfully validate my ID for a credit card. Each time they messed up and the (british) call centre gave me duff information. Eventually sorted about 3 months after I applied. Got £80 compensation but should really have held out for more.
 


Hatterlovesbrighton

something clever
Jul 28, 2003
4,543
Not Luton! Thank God
Anyone with an foreign call centre. They clearly value saving a few quid over the needs of their customers. HATE IT.

6 months ago I would have agreed with you, but I've actually had some pretty good experiences with foreign call centres recently. T-mobile in particular were pretty good at sorting out the problems I had.
 






Herr Tubthumper

Well-known member
NSC Patron
Jul 11, 2003
62,711
The Fatherland
Where would you like me to start?
 




Poyetry In Motion

Pooetry Motions
Feb 26, 2009
3,556
6.61 miles from the Amex
Sky

Awful.
Unhelpful, unfriendly, unwilling to listen to their customer, expensive, unreliable and full of Scottish people I can't understand
 




Racek

Wing man to TFSO top boy.
Jan 3, 2010
1,799
Edinburgh
Woolwich building society. Took them several months to set up a direct debit to pay a mortgage.
It was more that their processes failed and no one could get round the problem.
Eventually got £450 compensation from them for all the aggro.

That sounds like a cock up in the system then good customer service with the compensation recognising their error.
 




SK1NT

Well-known member
Sep 9, 2003
8,762
Thames Ditton
can't stand Vodafone.... bunch of wankers tried to charge me £50 to transfer a mobile number and yet another department of theirs was saying there is no charge... Turned out there wasn't a charge. F knows where that £50 was going to go...

I could add another 10 things i hate about Vodafone... but won't bore you or get myself worked up.
 








middletoenail

Well-known member
Jul 2, 2008
3,580
Hong Kong
Dell Computers, would never ever deal with them again. I had a frustrating experience with their 'collect, dont fix and return' service!
 


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