Easyjet. I had an open complaint for a year. Every time they responded to me it was someone new asking me to explain the situation again. Every damn time I explained it and provided proof for my complaint someone else picked it up and asked the same damn questions. No call centre, only email. Will never fly with them again.
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What's the worst customer service you have ever experienced?
- Thread starter Brian Fantana
- Start date
mistahclarke
Well-known member
- Jul 28, 2009
- 2,997
not a single mention of azure? pretty awful service if you ask me.
That said, had a lot of bad experiences with companies mentioned here.
That said, had a lot of bad experiences with companies mentioned here.
Virgin Holidays.
SIMMO SAYS
Well-known member
Azure management without doubt could not organise a **** up in 'Harveys' Brewery.
LadySeagull
Well-known member
Monarch Airlines and EuropAssistance have joint honours for me but we got our own back this year and made a profit!
It was 2 years ago when my family was stuck in the Ash Cloud and Monarch denied the EU law and said we had to pay for our own hotel/food while stranded and seemed to think it mattered that we had been 'flight only' with them. NOT SO MONARCH, who recently had to pay us over three grand including compensation for a non-Ash Cloud cancelled flight...
And EuropAssistance...didn't! (Ash Cloud, same issue but Flight Delay Insurance which you can claim as well as the EU Law compo). So again, taught them a lesson thanks to the Ombudsman and they had to pay us the full amount outstanding plus 8% interest for the 2 years!
Revenge is a dish best served cold!
But we will NEVER use Monarch/Cosmos and will NEVER take out a policy underwritten by EA (terrible travel insurer, Google them) ever again.
kalinski
Well-known member
Sky broadband was simply the worst thing I have ever dealt with.
Barrel of Fun
Abort, retry, fail
Blair, Oliver and Scott.
A debt collector with one of those expensive phone numbers and a PO Box to contact them.
Basically a thinly veiled subsidiary of HBOS.
Absolute wankers. So difficult to get hold of. Particularly when they owe me money for overpayments.
A debt collector with one of those expensive phone numbers and a PO Box to contact them.
Basically a thinly veiled subsidiary of HBOS.
Absolute wankers. So difficult to get hold of. Particularly when they owe me money for overpayments.
BBassic
I changed this.
- Jul 28, 2011
- 13,058
I had a nightmare with Orange. I was getting no signal at home, at work and only weak signal everywhere else and it was down one of their masts being knackered. They couldn't give me an eta on it being repaired so I asked for a reduction in my monthly bill until it became active again. They said no, I threatened to cancel my contract and the bloke on the phone just said "Go on then"
So I did. Fuckers.
So I did. Fuckers.
pasty
A different kind of pasty
armchairclubber
Well-known member
cant believe it took 30 posts for a talktalk mention, out of touch.
Wally Gould
New member
- Jul 10, 2011
- 413
santander!!!!
**** Please excuse my language ****
Abbey National - I've never met / spoken to such a bunch of inbreed, moronic, stupid, braindead, jobsworth, wanking, cu*tish, pissing, unprofessional, f***ing tosspots EVER in my whole life. Worst "bank" to ever infect this planet ( and I include their new twatish Spanish owners as well ). I'd rather chew my own bollocks off, poor salt and vinegar into the wound, dip my john thomas in citric acid and explode a stick of dynamite stuck up my arse than give them a penny of my business ever again.
As you can tell I'm a tad annoyed at the service they gave me.
**** and breathe ****
Abbey National - I've never met / spoken to such a bunch of inbreed, moronic, stupid, braindead, jobsworth, wanking, cu*tish, pissing, unprofessional, f***ing tosspots EVER in my whole life. Worst "bank" to ever infect this planet ( and I include their new twatish Spanish owners as well ). I'd rather chew my own bollocks off, poor salt and vinegar into the wound, dip my john thomas in citric acid and explode a stick of dynamite stuck up my arse than give them a penny of my business ever again.
As you can tell I'm a tad annoyed at the service they gave me.
**** and breathe ****
Wally Gould
New member
- Jul 10, 2011
- 413
Its known as Shabby National, very apt I think.
Butch Willykins
Well-known member
75 posts and no one has mentioned Ryanair. I would rather walk than use these bastards.
Pat McCrotch
Lurker
npower following a house move a few years back. Horrendous.
glasfryn
cleaning up cat sick
without any doubt at all British Gas
Just remembered Expedia. Really good website but if something goes wrong they are awful- they just kept telling me the person dealing with my complaint was on lunch and would ring back. Eventually a manager told me it was my own fault they hadn't posted the tickets to me (it wasn't). Got the money back through my credit card company in the end.
Sky once kept me on the line for 80 minutes, had me connecting phone lines all over my house and told me to try my phone at my neighbour's house before realising the whole of Lewes' broadband was down. Best to use their on-line chat things if possible, generally they are pretty good.
And still Comet. Never shop at Comet.
Sky once kept me on the line for 80 minutes, had me connecting phone lines all over my house and told me to try my phone at my neighbour's house before realising the whole of Lewes' broadband was down. Best to use their on-line chat things if possible, generally they are pretty good.
And still Comet. Never shop at Comet.
Donatello (about 8 years ago)
Booked a table for a group of about 12 of us on a Saturday night for a friend's birthday. We were booked for 9 o'clock and arrived on time. We were told the table wasn't ready and to wait in the bar. 2 of our party were heavily pregnant women, and there were no seats for them to sit down. We we kept waiting 25 minutes, then shown to our table without an apology. The table wasn't laid when we sat down. We then waited about 10 minutes before anyone took a drink order. Another 15 minutes before the food order was taken. Then when the distinctly average food arrived, some people didn't have cutlery.
I wrote to explain that I was disappointed that we were forced to wait despite having booked, and listed all of the points raised above. I got a letter back (I think it was from Sue Addis) without so much as a sorry, basically saying what do you expect on a busy Saturday night.
I haven't set foot in there since and won't again. Much better Italian restaurants in Brighton for less money.
Shame they got greedy - just goes to show that biggest isn't best.
Booked a table for a group of about 12 of us on a Saturday night for a friend's birthday. We were booked for 9 o'clock and arrived on time. We were told the table wasn't ready and to wait in the bar. 2 of our party were heavily pregnant women, and there were no seats for them to sit down. We we kept waiting 25 minutes, then shown to our table without an apology. The table wasn't laid when we sat down. We then waited about 10 minutes before anyone took a drink order. Another 15 minutes before the food order was taken. Then when the distinctly average food arrived, some people didn't have cutlery.
I wrote to explain that I was disappointed that we were forced to wait despite having booked, and listed all of the points raised above. I got a letter back (I think it was from Sue Addis) without so much as a sorry, basically saying what do you expect on a busy Saturday night.
I haven't set foot in there since and won't again. Much better Italian restaurants in Brighton for less money.
Shame they got greedy - just goes to show that biggest isn't best.
Seagull on the wing
New member
Just had an almighty row with TalkTalk, my broadband was down but phone worked sometimes. I kept complaining about the fault,they kept replying that they had tested the line which had no fault. I sent 13 Emails and got through to Indian call centre twice. In the end I paid an engineer to trace the fault..(£35)..line from house to telegraph pole. Wrote to them to claim for the cost of an engineer and loss of service..they offered £5 for loss of service 12 days, but would not pay for engineer...in the end I told them their service was crap in so many words and I was going to leave them. Got a call 2 days later saying they would pay for the engineer and said that my loss of service was going to be increased to £15 and that they were committed to improving their customer relations.....watch this space!