[Albion] Club selling your seat, is this right?

[Talby]

Better than having the seat empty for such a big game, surely?

And I don't think you can promise refunds if people can't go, or everybody in category 1 would just buy a ticket and then decide later if they can actually make it to Amsterdam. That route would be chaos, a ticket could end up being sold and resold multiple times. I don't know if these were etickets or paper tickets, but either way it's a lot of admin. Meanwhile the people ìn cat 2 who eventually get the tickets would face increased plane or hotel fares, or just no availability. That's not fair on them.

When you buy concert tickets you can purchase insurance to get a refund if you can't go for heath reasons, I don't know if this is offered with these tickets, or whether clubs regularly in Europe do this, but it could be a way to go in future.

You can generally re-sell gig tickets, at an appropriate price.

Selling a ticket twice, without reimbursing the other individual is wrong. In this instance it was a potentially life threatening illness.

 

[Kalimantan Gull]

You can generally re-sell gig tickets, at an appropriate price.

Selling a ticket twice, without reimbursing the other individual is wrong. In this instance it was a potentially life threatening illness.

The club cannot become some ticket resale agency or medical insurers. So in this case the only fair solution is not to resell the ticket, which then deprives another Albion fan the opportunity to watch the team in Amsterdam.

Personally, I think that would be a shame, and I'm not sure your friend would disagree.

 

[Talby]

The club cannot become some ticket resale agency or medical insurers. So in this case the only fair solution is not to resell the ticket, which then deprives another Albion fan the opportunity to watch the team in Amsterdam.

Personally, I think that would be a shame, and I'm not sure your friend would disagree.

Of course. They didn’t have any issue with the ticket being re-sold, but did not receive a refund from the club when they did this.

 

[Kalimantan Gull]

Of course. They didn’t have any issue with the ticket being re-sold, but did not receive a refund from the club when they did this.

The club were right not to do so. I'm sorry, but if they offer him a refund they must offer everyone a refund and that is unworkable.

 

[mile oak]

Curious (dunno if club have/not).if club have breached terms of sale contracting the ST etc. The issue with NOT placing seats on exchange is if match doesnt go ahead or is abandonded or your cicumstances change you cant reverse the process; remember this may include fixture changes. I know ppl that will never use the exchange for 1 or all (and above) ressons.

 

[drew]

The club are definitely putting STH tickets back on sale if the owner is deemed not to be using the ticket enough.

I’m aware of one fan who couldn’t travel to Ajax, due to medical reasons. The club wouldn’t refund him but resold the ticket anyway. So, they sold the same seat twice.

Wrong on all counts.

Out of interest, how do you know they sold the Amsterdam ticket twice? Also, you say they are definitely putting ST back on sale but so far we have only one anecdotal story. How many more do you have?

 

[pigmanovich]

Out of interest do we have much of a waiting list for season tickets now? Given that the club gets the money up front and a share of anything resold through the exchange you can only really justify clawing back season tickets if there is a huge waiting list.

Unless........we are planning to do a man city and look at the tourist market to sell tickets at a premium on a match by match basis?

I don’t believe there is still a waiting list.

 

[mile oak]

Clear in the T&Cs unfortunately - they can take action if you don't attend a certain % (this is the first time I've heard of it actually happening), and if you don't list on the exchange or share your ticket

I wonder what will be an unacceptable number of game unattended per season? Im guessing more than 5? What do others think?

 

[drew]

The club were right not to do so. I'm sorry, but if they offer him a refund they must offer everyone a refund and that is unworkable.

Assuming the scenario described is accurate, I would disagree with your comment. The only reason they could resell a ticket is if someone told the club they weren't going and if that were the case, and they resold the ticket then the original purchaser should get a refund. It would be no different to the ticket exchange where, if listed and it sells, you get a proportion back, if it doesn't sell you get diddly squat.

 

[nickjhs]

This - doesn't seem like all the facts are known on here perhaps. If there was nothing more than a single email before this action was taken I'd be surprised

I suspect you are correct; I certainly hope so. Otherwise, it shows that the club's attitude toward supporters has taken a deep dive.

 

[drew]

I wonder what will be an unacceptable number of game unattended per season? Im guessing more than 5? What do others think?

It tells you in the T&Cs and earlier in this very thread!!!

 

[Kalimantan Gull]

Curious (dunno if club have/not).if club have breached terms of sale contracting the ST etc. The issue with NOT placing seats on exchange is if match doesnt go ahead or is abandonded or your cicumstances change you cant reverse the process; remember this may include fixture changes. I know ppl that will never use the exchange for 1 or all (and above) ressons.

That's a very large amount of money to give up on the off-chance of a postponement or abandonment. When was the last time we had a game abandoned, postponed or moved within a week of the fixture? Aside from covid I can't think of one at the Amex.

 

[Kalimantan Gull]

Assuming the scenario described is accurate, I would disagree with your comment. The only reason they could resell a ticket is if someone told the club they weren't going and if that were the case, and they resold the ticket then the original purchaser should get a refund. It would be no different to the ticket exchange where, if listed and it sells, you get a proportion back, if it doesn't sell you get diddly squat.

An away game in Amsterdam is very very different to a home game on the exchange. There is demand that dramatically exceeds supply, and you have to get flights, hotels, etc. It would be totally unfair for every category 1 fan to buy the ticket first and only then decide if they can go, depriving cat 2 people of getting the ticket until much later in the process when flights could be sold out, prices astronomical, and little chance of going with your mates. It would be chaos and there would be uproar on here.

 

[Talby]

The club were right not to do so. I'm sorry, but if they offer him a refund they must offer everyone a refund and that is unworkable.

Out of interest, how do you know they sold the Amsterdam ticket twice? Also, you say they are definitely putting ST back on sale but so far we have only one anecdotal story. How many more do you have?

Out of interest, how do you know they sold the Amsterdam ticket twice? Also, you say they are definitely putting ST back on sale but so far we have only one anecdotal story. How many more do you have?

They were in a row with other mates. When they arrived his seat was occupied …a polite chat revealed the occupier bought it from the club last minute.

At Brentford match a friend (who hadn’t attended many home matches due to a change of circumstances) had to purchase another ticket as his ST / seat has been sold by the club.

 

[Talby]

Assuming the scenario described is accurate, I would disagree with your comment. The only reason they could resell a ticket is if someone told the club they weren't going and if that were the case, and they resold the ticket then the original purchaser should get a refund. It would be no different to the ticket exchange where, if listed and it sells, you get a proportion back, if it doesn't sell you get diddly squat.

Agreed. I think consumer law offers some protection.

 

[dazzer6666]

I wonder what will be an unacceptable number of game unattended per season? Im guessing more than 5? What do others think?

The T&C indicates at least 25% to be attended but not sure how this correlates with being penalised for not sharing/exchanging tickets.

 

[dazzer6666]

The club were right not to do so. I'm sorry, but if they offer him a refund they must offer everyone a refund and that is unworkable.

They also explicitly said there wouldn’t be any refunds for re-sold away Euro tickets

 

[Kalimantan Gull]

Agreed. I think consumer law offers some protection.

It might do, but I guess if someone challenges it and wins, the club will just stop resales, which gets us back to the empty seat scenario. Again, a shame.

 

[Brian Fantana]

I might be missing the point here but if someone knows they're not going to be able to go to a chunk of home games for a particular reason, it doesn't take longer than 5 minutes to list them all on the exchange.

 

[drew]

They also explicitly said there wouldn’t be any refunds for re-sold away Euro tickets

Have to say I don't remember that but if that is the case then isn't that pretty much then in the T&Cs for the sale of those tickets. Sounds unfair but if that was part of the condition of sale there can be no argument.