ATFPT closed

[seagullsovergrimsby]

Now I'm confused , will he only piss on someone if its watersports ?

 

[Jeep]

I distinctly remember see one response in ATFPT as "that would only attract more questions". Leads me to think the forum was not welcomed by the project team. Now it appears a non-builder has put a stop to it....

Seems strange as I would have thought lots of interest in the club and stadium would be a good thing.

 

[KneeOn]

So old mother Hebberd has got the hump and insulted a paying customer because he didn't do quite as he wished. Sounds like a bully to me. No wonder the stewards are so shit if he's in charge !
The thing with bullies is that sooner or later someone bigger and stronger or in this case with a bit more authority comes along and hopefully they will piss on him

But not if they're on fire?

 

[Bulldog]

I don't know Lord Bracknal but as far as i can see, he has indeed been a friend to the club, a bloody good friend, and unpaid at that.
To be spoken to like that by a club official that has probably never done a damn thing for the club that hasn't been part of his paid employment is totaly unacceptable.
The club needs to get a grip on its staff and this loadmouth should be dealt with by the clubs directors.

 

[Papa Lazarou]

Seriously though, if he did swear at Lord B in the ground, surely he's due a ban? People have lost their jobs for similar (Andrew Hawes).

 

[ROSM]

What I think is interesting is the involvement of Ken Brown is this whole affair. He spoke to Lord B (in an attempt to muzzle opinion?) and would have known that he had been on holiday. However a few days later Lord B gets it in the neck from Hebberd himself and in a less than polite manner too.

All very strange and all very childish. It's also a pity that some of the giggling schoolgirls on here decided to run a 'I know something you don't' thread about something so indicative and fundamental about the way our club is run by the junior executives.

 

[strings]

It's not Bozza that they are pissed off with. It was made very clear to me that it is me that they blame. Apparently, as a "friend", I was expected to intervene and deal with the personal abuse that was being directed against club employees.

Ken Brown spoke to me briefly about this - without going into any details - during the Falmer For All team's tour of the Stadium in mid September. Ironic really since, at the time, I had very little idea what he was talking about, because I had been away for two weeks with very limited access to NSC.

At the Oldham game, I spoke with Richard Hebberd (about a matter relating to REMF) and that was when he told me that he "wouldn't piss on me if I was on fire". I subsequently discovered that he had earlier aired his displeasure about me (and my failure to moderate personal abuse on NSC) to other people. The refusal to answer ATFPT questions started much earlier than any conversation I had with either Ken Brown or Richard Hebberd.

I agree with El Presidente's earlier comment. NSC is independent and not answerable to the Club. The moderators can't be held responsible for opinions posted here.

I've only just seen this thread. However, I wonder whether Insider would care to answer how this kind of customer service fits in with the Club's Charter.

I thought some of the comments about RH went too far. However, there is no excuse for this kind of response. If a member of staff at my bank said something like this to me, I would move banks.

 

[Garage_Doors]

I’m a little confused, Mr Hebbard is in charge of security at home games at Withdean, who has got upset at criticism level at him on NSC. But this affects the ATFPT ?

Why ?
Have I missed an ingredient?

 

[Lord Bracknell]

What I think is interesting is the involvement of Ken Brown is this whole affair. He spoke to Lord B (in an attempt to muzzle opinion?) and would have known that he had been on holiday. However a few days later Lord B gets it in the neck from Hebberd himself and in a less than polite manner too.

All very strange and all very childish. It's also a pity that some of the giggling schoolgirls on here decided to run a 'I know something you don't' thread about something so indicative and fundamental about the way our club is run by the junior executives.

Ken Brown asked me, in general terms, whether there was anything that the moderators of NSC could do to stop keyboard warriors making attacks on identifiable employees of the Club. Since I had spent the best part of two weeks away from NSC, I wasn't sure what he was talking about, so I answered in equally general terms that moderating NSC was a difficult job and that we couldn't be seen to be censoring opinion - and, if we did, all hell would break out. Ken Brown seemed to understand this.

The conversation with Richard Hebberd was all about the blame he was placing on me for not having dealt with the threads about stewarding.

 

[ROSM]

Ken Brown asked me, in general terms, whether there was anything that the moderators of NSC could do to stop keyboard warriors making attacks on identifiable employees of the Club. Since I had spent the best part of two weeks away from NSC, I wasn't sure what he was talking about, so I answered in equally general terms that moderating NSC was a difficult job and that we couldn't be seen to be censoring opinion - and, if we did, all hell would break out. Ken Brown seemed to understand this.

The conversation with Richard Hebberd was all about the blame he was placing on me for not having dealt with the threads about stewarding.

that's my point exactly. he asked you about stopping opinion (albeit attacks in this case) and you gave him a fair and honest reply about a) the challenges and b) your not being around. However this didn't seem to reach or be understood by RH.

 

[strings]

In answer to my own question.

Editied highlights from: BRIGHTON AND HOVE ALBION FOOTBALL CLUB CUSTOMER CHARTER 2010

Page 3
Staff Conduct
Brighton and Hove Albion staff will conduct themselves in a courteous and responsive manner in all dealings with customers.

 

[Papa Lazarou]

In answer to my own question.

Editied highlights from: BRIGHTON AND HOVE ALBION FOOTBALL CLUB CUSTOMER CHARTER 2010

Page 3
Staff Conduct
Brighton and Hove Albion staff will conduct themselves in a courteous and responsive manner in all dealings with customers.

Sack him then?

 

[The Merry Prankster]

Ken Brown asked me, in general terms, whether there was anything that the moderators of NSC could do to stop keyboard warriors making attacks on identifiable employees of the Club. Since I had spent the best part of two weeks away from NSC, I wasn't sure what he was talking about, so I answered in equally general terms that moderating NSC was a difficult job and that we couldn't be seen to be censoring opinion - and, if we did, all hell would break out. Ken Brown seemed to understand this.

The conversation with Richard Hebberd was all about the blame he was placing on me for not having dealt with the threads about stewarding.

Have you made a complaint to the club?

 

[Lord Bracknell]

I don't want to give the impression that Richard Hebberd came storming up to me at the Oldham game to give me a piece of his mind. I approached him, initially, to ask him a question about a REMF matter that we had talked about some weeks earlier and I had sent him an e-mail about. It was at the end of that conversation that matters turned to NSC. It might even have been my fault, because I ended the REMF part of the conversation by saying something along the lines of "I'd better get to my seat. Don't worry, though ... I shall be nice to the stewards". That's when he turned on me.

 

[Lord Bracknell]

Have you made a complaint to the club?

Not to anyone employed by the Club. And I won't.

I was initially reluctant to share my experience even with NSC - although I did communicate it to my fellow moderators. I changed my mind as a result of a couple of threads (including this one) moving in a particular direction. Since I had also spoken with a few individuals on the day, I came to the conclusion that my version of what happened should get a wider airing.

 

[Beach Hut]

All very strange and all very childish. It's also a pity that some of the giggling schoolgirls on here decided to run a 'I know something you don't' thread about something so indicative and fundamental about the way our club is run by the junior executives.

Nice one and really funny - chosen special one

 

[ROSM]

Nice one and really funny - chosen special one

Nah not me squire. You've got the wrong guy.

 

[Herr Tubthumper]

Ken Brown asked me, in general terms, whether there was anything that the moderators of NSC could do to stop keyboard warriors making attacks on identifiable employees of the Club. Since I had spent the best part of two weeks away from NSC, I wasn't sure what he was talking about, so I answered in equally general terms that moderating NSC was a difficult job and that we couldn't be seen to be censoring opinion - and, if we did, all hell would break out. Ken Brown seemed to understand this.

The conversation with Richard Hebberd was all about the blame he was placing on me for not having dealt with the threads about stewarding.

This is interesting. Ken Brown has never hidden his rather negative thoughts about chat rooms like NSC, but at least he appears to have an unbiased grasp of the way it operates.

As an aside, I would expect the head of security to piss on me if I was on fire at Withdean. I mean, what is his role if it is not to maintain mine, and everyone elses, safety and general well being?

 

[turienzo's lovechild]

who even is this hebberd bloke? sounds like a right bell

 

[Scotty Mac]

if i told a customer at work that i wouldnt piss on them if they were on fire, i would expect at the very least a strong disciplinary hearing and probably the sack