I think a clarification of the ‘rules’ and tackling the rail company is fine.I'm amazed at the amount of people frightened to stand up for themselves. If the op has been wronged I'd want to take it as far as possible to stamp out this type of officialdom. Far too many tip their brow.
Don’t make it a football related matter as the club only want good new stories.
But I completely agree about standing up for yourself, just choose your battles wisely as a football fan.