Online, phone up, or queue up?

[Bozza]

Chill your f***ing boots. Ticketmaster have MILLIONS of quids worth of transactions going through all the time. This is the first try of a NEW system.

Jesus wept.

It's not though, is it.

It's the same system the club bought in last season (maybe even earlier) in anticipation of the Amex years. This was a sensible approach since it allowed a lot of Withdean time to be an extended ramp up period for the ticketing system to be ready for this season.

But, I'm on your side still - Ticketmaster are a completely different scale and a direct comparison is not fair.

However, there are a lot of people who have no faith in the ticketing system which means, even if supply exceeds expected demand, many Albion fans go into panic mode and try very hard to get tickets as soon as they can. And any system is going to struggle if, say, 50% (or more) of the customer base all try and make purchases the very first minute they can.

Faith needs to be restored in order to help people behave a bit more rationally, but it feels as though we're in a bit of a vicious circle right now.

 

[Pretty pink fairy]

Blimey, can't get online as it's too busy so it says. I know I should relax & do it later, things to do & all that, but I just really want my tickets!!!!!

i've given mine away smudge

 

[CHAPPERS]

It's not though, is it.

It's the same system the club bought in last season (maybe even earlier) in anticipation of the Amex years. This was a sensible approach since it allowed a lot of Withdean time to be an extended ramp up period for the ticketing system to be ready for this season.

But, I'm on your side still - Ticketmaster are a completely different scale and a direct comparison is not fair.

However, there are a lot of people who have no faith in the ticketing system which means, even if supply exceeds expected demand, many Albion fans go into panic mode and try very hard to get tickets as soon as they can. And any system is going to struggle if, say, 50% (or more) of the customer base all try and make purchases the very first minute they can.

Faith needs to be restored in order to help people behave a bit more rationally, but it feels as though we're in a bit of a vicious circle right now.

Point is though that this is the first time it's REALLY being tested and it's probably the busiest it's ever going to be.

You say ANY system is going to struggle, so how is faith to be restored?

 

[Bozza]

Point is though that this is the first time it's REALLY being tested and it's probably the busiest it's ever going to be.

You say ANY system is going to struggle, so how is faith to be restored?

You want answers? YOU WANT ANSWERS?

(I don't know)

 

[Skaville]

Well, that's my entire lunchtime wasted clicking a button.

 

[KJP]

Well, that's my entire lunchtime wasted clicking a button.

I've spent the last 4 hours clicking a button

 

[Acker79]

you want answers? You want answers?

(i don't know)

I want the truth!!

 

[portlock seagull]

It's not though, is it.

It's the same system the club bought in last season (maybe even earlier) in anticipation of the Amex years. This was a sensible approach since it allowed a lot of Withdean time to be an extended ramp up period for the ticketing system to be ready for this season.

But, I'm on your side still - Ticketmaster are a completely different scale and a direct comparison is not fair.

However, there are a lot of people who have no faith in the ticketing system which means, even if supply exceeds expected demand, many Albion fans go into panic mode and try very hard to get tickets as soon as they can. And any system is going to struggle if, say, 50% (or more) of the customer base all try and make purchases the very first minute they can.

Faith needs to be restored in order to help people behave a bit more rationally, but it feels as though we're in a bit of a vicious circle right now.

Not helped by the clubs track record of not adhering to it's own policy when issuing tickets e.g. we all know people not entitled get tickets at the expense of loyal fans who should have got them.

 

[ants4t]

Is this going to be the same problem for non season ticket holders when tickets for matches like Palace and West Ham go on sale and demand is going to out match supply?

 

[smudge]

i've given mine away smudge

Looks like a trip in to town for me; online & phoning have just gone into meltdown today.

 

[Gazwag]

10 minutes refreshing online in a guest house in jersey with just one bar of wireless signal was all that I needed got mine at about 10:15

 

[D'Angelo Saxon]

I'm at #6 now in the queue, from #49. This is the point where I'm expecting the line to go dead...

 

[Pantani]

No queue in the club shop now. For those close enough I would say this is the way to go.

 

[Steveapps71]

I want the truth!!

you can't handle the truth

 

[Steveapps71]

I'm at #6 now in the queue, from #49. This is the point where I'm expecting the line to go dead...

good luck, i went to 5 & went dead

 

[Pretty pink fairy]

Looks like a trip in to town for me; online & phoning have just gone into meltdown today.

all bollocks mate , have wheels will travel for me smudge

 

[CAPTAIN GREALISH]

:got fed up trying. got in car went up to the AMEX JUST GOT BACK ALL SORTED

 

[HAILSHAM SEAGULL]

Got to Amex at 9-15, doors opened 10-00, 10 people in the queue, tickets sorted ay 10-15. Simples

 

[D'Angelo Saxon]

Success!

 

[tonymgc]

Got to Amex at 9-15, doors opened 10-00, 10 people in the queue, tickets sorted ay 10-15. Simples

Myself, Dannyseagull & Brightongirl87 were at the front of the queue