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We do. Not allowed to serve more than four alcoholic beverages at a time as part of our licensing law.

Haha not just yet. They play in a few different places. HOWEVER. For us to get an international game after being open just a few months is astounding. We had management from other stadiums in last night, to see why we got one, whereas grounds that have been open, 20, 40 even 100 years still...

Someone who understands right here. We're trying our very best. Customer feedback is being acted upon where possible. I have mentioned before that it took the management at Arsenal's Emirates Stadium TWO YEARS to get service to an acceptable level. Officials have been to see how we do things at...

Where do you propose these 10 extra staff would go? Last night was unprecedented in terms of queues. We were overrun by families wanting a whole mess of different things rather than your normal pie/pint combos etc. Plus normally about 80% of our sales are via the Season Ticket E-Cards, which...

Any specific problems? Last night was a bit shambolic but as far as I can see things are really starting to get better...

Hello again all. Haven't had a chance to have a shufti at this thread again since last night, and was alarmed when another three pages of comments have popped up! Obviously won't be able to reply to all but I'm happy to answer the general same problems that many of you seem to be having. First...

I will do so happily. Problem with Harvey's is that it just takes SO LONG to pour a single pint. We don't have it on tap for some reason, always in individual barrels. Very inconvenient. Combine that with the fact that we're not really supposed to have it pre-poured, because it settles funny if...

I'd personally recommend Chicken & Ham. Never had a bad one myself and they're always stuffed full of filling.

Peculiar! Perhaps the chef was a bit rushed!

Shouldn't be a problem at all! We always try and make sure we give you what you ordered. Though obviously if half the burger's gone when you bring it back we may not be able to help you! Haha!

Believe it or not I say the exact same thing about the hot dogs! I think the sausages themselves are delicious, but would be much better off with smaller buns. Raising this issue with management continually.

Yeah I have heard about this issue (that's not me, don't worry, haha!) the issue was that the general public tended to let themselves into the stockrooms, and obviously this wasn't exactly a desirable situation. So they've had to keep these rooms locked. HOWEVER. The management are now in the...

Thank you very much kind sir :cheers:

If this happens again, nip to the counter and ask to speak to the Team Leader. We're always happy to correct it for you as quick as possible.

As far as I know this sounds like an isolated incident. I'll personally talk to the people involved and make sure all staff know what they're actually being paid to sell :D

Stock levels are finally getting to a much more useful level. We actually had more than needed this time, as opposed to the several weeks that we've run out by half time. The problem was with piglet's pantry (the company who supply our pies) before now. They've since posted an apology to Albion...

Hi again Albion fans. I work in one of the kiosks at the stadium, and a few weeks ago I responded to a thread about the service speed and stock levels in the kiosks. Hopefully I cleared a lot up for you all. Now, after yesterday's game I feel that we're finally getting things on track...

Pipes are cleaned once a week, was Tuesday this week.

Of course, I can only speak for my own kiosk. These are the things that we are required to do by the job. Obviously, I can't say what's going on in other places. If you have any issues, talk to the Team Leader in your kiosk and they will be more than happy to help you.