Kiosk Service etc.

[TryingToServe]

Kiosk by block B of the East Stand was as short a queue as I've seen it so far. Clearly all trying your best, so big thumbs up from me.

Thank you very much kind sir

 

[Razi]

We had a bit of an issue in the kiosk near block G in the East Stand - my brothers were queuing up to get a beer (Kronenbourg I think) and it appeared that the barrel had run out. They couldn't change it as the 'cupboard was locked' and they didn't know who had the key. This was before the start of the match. It seemed that the beer was running VERY slowly out of the taps at this point, and they has resorted to only selling cider. The team leader was an awkward looking chap with long ginger-hair (hope this isn't you). He didn't really seem to be in command of the place, and I heard him tell someone in the queue at half time that the problems come because everyone seems to want a drink at half time. Well, yes. That's quite a regular occurrence at football matches for the past hundred years or so.

Fortunately, I wasn't drinking so managed to sort myself out via the secret alcohol-free kiosk.

 

[Lady Gull]

LOL - I've just spat my brew out reading this - very amusing - I think it's great your bothering to come on here and actually ask for feedback - I had a steak pie yesterday it was delicious - Millie had a hot dog although to be fair we always laugh and she says 'mummy there is more dog than hot'!!! The rolls are double the length of the sausage they should get smaller rolls!!

I got a hot chocolate when I first got there and now take a flask of fresh coffee for me - saves all the queuing even though my brother takes the piss out of me as I keep bringing more goodies each week - in face this week he asked me if I had a rug and whether I was going to have a picnic on the pitch!!! Cheeky sod!!!!

 

[Winker]

The kiosks always seem to struggle to keep up with the supply of Harvey's, whereas there is always an over-abundance of the fizzy piss stacked up for sale. There is never a problem buying Harvey's from the single stands except they don't take a swipe card, so you have to take a wedge of cash as well, which defeats the object. The sooner they take the cards the better (I know this isn't your problem but pass it on )

 

[guster]

If this happens again, nip to the counter and ask to speak to the Team Leader. We're always happy to correct it for you as quick as possible.

What happens if you've taken a bite before you realise?

 

[Ken Newbury]

What a moaner! I have to agree with Ernest I would have told you to stick the pie where the sun don't shine. Are you quite old and grumpy

Reasonably old and grumpy actually, thanks for pointing that out.

It wasn't really a moan (honestly!), the OP asked for actual fact-based feedback and I supplied some.

To be honest generally the service has always been good, pie's nice, Harveys nice and staff polite.

 

[drew]

Was in the WSU south end and my brother, nephew and myself all tried the new Balti pies. Thought mine was ok but my brother and nephew were not happy with the lack of chicken and curry flavour. When they had eaten the whole pie, it was then that they noticed the box was marked vegetarian.

 

[TryingToServe]

We had a bit of an issue in the kiosk near block G in the East Stand - my brothers were queuing up to get a beer (Kronenbourg I think) and it appeared that the barrel had run out. They couldn't change it as the 'cupboard was locked' and they didn't know who had the key. This was before the start of the match. It seemed that the beer was running VERY slowly out of the taps at this point, and they has resorted to only selling cider. The team leader was an awkward looking chap with long ginger-hair (hope this isn't you). He didn't really seem to be in command of the place, and I heard him tell someone in the queue at half time that the problems come because everyone seems to want a drink at half time. Well, yes. That's quite a regular occurrence at football matches for the past hundred years or so.

Fortunately, I wasn't drinking so managed to sort myself out via the secret alcohol-free kiosk.

Yeah I have heard about this issue (that's not me, don't worry, haha!) the issue was that the general public tended to let themselves into the stockrooms, and obviously this wasn't exactly a desirable situation. So they've had to keep these rooms locked. HOWEVER. The management are now in the process of sorting out an extra set of keys for each kiosk so they can keep the doors locked but still have access. That should sort the problem.

 

[TryingToServe]

LOL - I've just spat my brew out reading this - very amusing - I think it's great your bothering to come on here and actually ask for feedback - I had a steak pie yesterday it was delicious - Millie had a hot dog although to be fair we always laugh and she says 'mummy there is more dog than hot'!!! The rolls are double the length of the sausage they should get smaller rolls!!

I got a hot chocolate when I first got there and now take a flask of fresh coffee for me - saves all the queuing even though my brother takes the piss out of me as I keep bringing more goodies each week - in face this week he asked me if I had a rug and whether I was going to have a picnic on the pitch!!! Cheeky sod!!!!

Believe it or not I say the exact same thing about the hot dogs! I think the sausages themselves are delicious, but would be much better off with smaller buns. Raising this issue with management continually.

 

[Beach Hut]

What pie would you recommend, going to pop my cherry on the pie front this Thursday...............

 

[TryingToServe]

What happens if you've taken a bite before you realise?

Shouldn't be a problem at all! We always try and make sure we give you what you ordered. Though obviously if half the burger's gone when you bring it back we may not be able to help you! Haha!

 

[TryingToServe]

Was in the WSU south end and my brother, nephew and myself all tried the new Balti pies. Thought mine was ok but my brother and nephew were not happy with the lack of chicken and curry flavour. When they had eaten the whole pie, it was then that they noticed the box was marked vegetarian.

Peculiar! Perhaps the chef was a bit rushed!

 

[TryingToServe]

What pie would you recommend, going to pop my cherry on the pie front this Thursday...............

I'd personally recommend Chicken & Ham. Never had a bad one myself and they're always stuffed full of filling.

 

[BensGrandad]

I think that the pies do not represent VFM good tasting but too expensive. Interesting to note that Macclefield, I think it was, were voted the best pies at football grounds.

 

[TryingToServe]

The kiosks always seem to struggle to keep up with the supply of Harvey's, whereas there is always an over-abundance of the fizzy piss stacked up for sale. There is never a problem buying Harvey's from the single stands except they don't take a swipe card, so you have to take a wedge of cash as well, which defeats the object. The sooner they take the cards the better (I know this isn't your problem but pass it on )

I will do so happily. Problem with Harvey's is that it just takes SO LONG to pour a single pint. We don't have it on tap for some reason, always in individual barrels. Very inconvenient. Combine that with the fact that we're not really supposed to have it pre-poured, because it settles funny if it's left standing for more than a few minutes. Harvey's itself is a good beer, I love it. But it's not the most retailer-friendly.

 

[clapham_gull]

I will do so happily. Problem with Harvey's is that it just takes SO LONG to pour a single pint. We don't have it on tap for some reason, always in individual barrels. Very inconvenient. Combine that with the fact that we're not really supposed to have it pre-poured, because it settles funny if it's left standing for more than a few minutes. Harvey's itself is a good beer, I love it. But it's not the most retailer-friendly.

I think it's much better from the portable ones to be honest, well at least yesterday.

I bought four yesterday for me and my brother over a period and didn't have to queue either time. We were the only ones there.

 

[skipper734]

Stock levels are finally getting to a much more useful level. We actually had more than needed this time, as opposed to the several weeks that we've run out by half time. The problem was with piglet's pantry (the company who supply our pies) before now. They've since posted an apology to Albion fans and staff on their website (and Twitter and Facebook pages) for being inefficient and generally buggering up the orders.

I haven't been able to find any apologies from piglets on any of the places you mention, not that I think there should be, from them!
I don't think you will make many friends by trying to lay the blame at their door, wherever it lies.

 

[clapham_gull]

What pie would you recommend, going to pop my cherry on the pie front this Thursday...............

Well I've read the steak ones are supposed to me the best, but I don't like them. Obviously high quality ingredients - but don't do it for me.

The chicken and ham ones are very nice. I'm a bit fussy about the above - because they are the kind I make at home.

I can honestly say that every pie I've had is "Waitrose Quality". i.e. the best you can expect from something made on mass like that. Which is very good.

The comment about being "not value for money" above is frankly rubbish. They are bloody good value for money and whilst they may have suffered slightly from the higher production, the quality of the ingredients hasn't. It stands out.

You get what you pay for. Pay a couple of quid and get meat slurry. Make a chicken and ham like that at home and you would struggle it in at that price.

So the price is honest and reflects the ingredients. Some people would rather pay next to nothing and shove some unidentifiable protein in their gob. Not me.

I would enjoy a home made one more, since I think the box is mucking them up a bit. The pastry is being allowed to steam - making it soggy. That's my only criticism.

 

[skipper734]

I think that the pies do not represent VFM good tasting but too expensive. Interesting to note that Macclefield, I think it was, were voted the best pies at football grounds.

It was Morecambe. They said they made a thousand and sold them all.

 

[TryingToServe]

I haven't been able to find any apologies from piglets on any of the places you mention, not that I think there should be, from them!
I don't think you will make many friends by trying to lay the blame at their door, wherever it lies.