- Apr 5, 2014
- 25,940
I'll never forget the DWP stopping my Universal Credit after I received a notice period payment. I rang the person and they told me they were correct. I then quoted their OWN RULES to them off their website. A while later I received a call back to say it had been re-instated. Anyone who wasn't savvy about something like this would have lost over a grand in benefit entitlement.Peter Kyle - Labour. Partly because he's a good MP and partly because, having spent over THREE hours in the DWP phone queues, to be presented with surly, rude and down right ignorant wankers after finally getting through. There's a reason DWP stands for 'D1cks, W@nkers and Pr1cks'.
On another occasion my father received a bill a while after my Mum died saying he had been collecting her pension. He hadn't. I called them to inform that they had been paying money onto the card but nothing had been withdrawn at this end. I was f***ing fuming. But it was hard to stay annoyed as the bloke on the other end of the phone basically agreed that were screwing up these things because of their systems. So recently bereaved and easily scared old folk were getting bills and possibly paying them because they didn't have a son two streets away who could come and deal with it.
All this goes unnoticed.