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[Albion] Club selling your seat, is this right?



DarrenFreemansPerm

⭐️⭐️⭐️⭐️
Sep 28, 2010
17,625
Shoreham
I'm sure this thread has gone on far longer than the OP was expecting or even wanting!
Ive read the majority of this thread and the consensus seems to be that there is something not quite adding up. Either the club have singled one person out for missing a few games and this seems very unlikely but not impossible -or, and IMO this seems more likely- there is something else that the OP, and us, are unaware of.
Its unlikely we will ever know unless this is resolved and the OPs friend lets us all know the outcome and reasoning
It has however been an entertaining read to dip in over Christmas
Hopefully if/when we receive a satisfactory outcome I will gladly update the thread.
 






Wardy's twin

Well-known member
Oct 21, 2014
9,016
When the amex was built many teams had away ends we didn't have any corners. Other teams do ales, lighting, signs for away fans. Munich do 2 of the 3, many teams did at least 1.
Never seen Harvey's on my travels , most away games I have been to the beer in the ground has been poor or non existent. The concourse areas are poor and the view is mixed.
 




ROSM

Well-known member
Dec 26, 2005
7,093
Just far enough away from LDC
The club caught between a rock and a hard place. People complain about atmosphere and empty seats and when club tries to do something about it they are then deemed to be wrong.
I don't think they're wrong for moving away fans. I don't know enough about thos specific incident to know if they're right or wrong. If it is as has been portrayed by the OP then it does sounds a bit weird and likely to be ultra vires
 




ROSM

Well-known member
Dec 26, 2005
7,093
Just far enough away from LDC
Never seen Harvey's on my travels , most away games I have been to the beer in the ground has been poor or non existent. The concourse areas are poor and the view is mixed.
Harveys doesn't travel well. I don't think we do local ales now either as sodexo have trouble sourcing them

But my point still stands when people pick and choose away games they base it on factors including the facilities at the grounds. In the epl we can be choosy who we allow in for home fans amd know most away teams will sell out. Of heaven forbid we drop into the championship then neither are a given
 


jcdenton08

Joel Veltman Fan Club
NSC Patron
Oct 17, 2008
15,662
Harveys doesn't travel well. I don't think we do local ales now either as sodexo have trouble sourcing them

But my point still stands when people pick and choose away games they base it on factors including the facilities at the grounds. In the epl we can be choosy who we allow in for home fans amd know most away teams will sell out. Of heaven forbid we drop into the championship then neither are a given
I do largely agree. When I used to do aways it’d mostly be factors like transport (journey time, travel cost, how easy to get to the stadium), kick off time/day of the week, followed by view of the pitch/the stadium.

I think it’s a great thing we provide a good experience for away supporters.

A large part of why we (at least initially) went above and beyond in this respect, with things like themed team colours lighting, local ales etc, is because of the community stadium aspect to the planning permission.

We had to be seen to be delivering a family friendly, community environment and limiting chances of anti social behaviour in and around the stadium. Treating away fans well certainly plays a part in this.
 


Professor Plum

Well-known member
NSC Patron
Jul 27, 2024
974
I do largely agree. When I used to do aways it’d mostly be factors like transport (journey time, travel cost, how easy to get to the stadium), kick off time/day of the week, followed by view of the pitch/the stadium.

I think it’s a great thing we provide a good experience for away supporters.

A large part of why we (at least initially) went above and beyond in this respect, with things like themed team colours lighting, local ales etc, is because of the community stadium aspect to the planning permission.

We had to be seen to be delivering a family friendly, community environment and limiting chances of anti social behaviour in and around the stadium. Treating away fans well certainly plays a part in this.
I agree with all that. The Withdean was such an embarrassment. The Amex is a place I want away fans to feel safe and welcome (I mean personally, not football wise of course).
 




Kalimantan Gull

Well-known member
Aug 13, 2003
13,685
Central Borneo / the Lizard
Isn’t the whole point of this thread that they are doing something?

Something that’s to the detriment of paying customers?

And I’m not acting dumb. I’ve made my thoughts on the way the club treats paying fans abundantly clear, as well as my thoughts on the ticketing system we have in place, which is based on my experiences of it.

You’re entitled to disagree, but no one’s yet made a compelling argument to change my mind.
You are on a lot of these threads with similar arguments. Your main thrust seems to be that the club is making these rules to make more money, which is hard to grasp considering that when a ticket is sold on the exchange the STH gets his money back. So I think it's far more about fairness. A season ticket holder gets a discount by buying in bulk, which the rest of us don't get. No one has yet made a compelling argument why that discount should automatically be passed on to a friend or family member of the season ticket holder, so that they can go to one or two games a season at a discount, whilst the rest of us occasional visitors have to pay full price.
 


fosters headband

Well-known member
Aug 15, 2003
5,166
Brighton
One thing I can’t see mentioned here is how much TV causes issues for fans. When I purchase my season ticket it is with the view (except for a small amount evening games) would be a 3pm KO on a Saturday afternoon, a time I can easily attend. So far this season I believe we have had two. We have had the majority home so far changed, times and days, all to comply with tv demands. The club make massive amounts of money for these games, so they should not penalise fans who have paid hard earned money for these games but now cannot attend. The club needs to consider this when claiming STH,s have failed to attend rearranged games.
 


Herr Tubthumper

Well-known member
NSC Patron
Jul 11, 2003
63,536
The Fatherland
One thing I can’t see mentioned here is how much TV causes issues for fans. When I purchase my season ticket it is with the view (except for a small amount evening games) would be a 3pm KO on a Saturday afternoon, a time I can easily attend. So far this season I believe we have had two. We have had the majority home so far changed, times and days, all to comply with tv demands. The club make massive amounts of money for these games, so they should not penalise fans who have paid hard earned money for these games but now cannot attend. The club needs to consider this when claiming STH,s have failed to attend rearranged games.
Fair point. Maybe they should say need to attend 75% of the games which are at their original date and time.
 




drew

Drew
NSC Patron
Oct 3, 2006
23,932
Burgess Hill
One thing I can’t see mentioned here is how much TV causes issues for fans. When I purchase my season ticket it is with the view (except for a small amount evening games) would be a 3pm KO on a Saturday afternoon, a time I can easily attend. So far this season I believe we have had two. We have had the majority home so far changed, times and days, all to comply with tv demands. The club make massive amounts of money for these games, so they should not penalise fans who have paid hard earned money for these games but now cannot attend. The club needs to consider this when claiming STH,s have failed to attend rearranged games.
With due respect, have you been living in a cave for the last few decades, or at least since 2017! EPL fixtures are always subject to being moved so I'm not sure you can genuinely argue that when you bought the season ticket it was on the assumption the vast majority of kick offs would be at 3pm on a Saturday. I agree that TV causes issues but it's hardly unexpected.
 


Bry Nylon

Test your smoke alarm
Helpful Moderator
Jul 21, 2003
20,762
Playing snooker
He received an email from the club advising that his Brentford and Everton tickets had been sold
Lucky escape.

Mind you, if he’s found to have breached club policy further, they're going to give him back the Everton ticket.
 


BN9 BHA

DOCKERS
NSC Patron
Jul 14, 2013
23,085
Newhaven
One thing I can’t see mentioned here is how much TV causes issues for fans. When I purchase my season ticket it is with the view (except for a small amount evening games) would be a 3pm KO on a Saturday afternoon, a time I can easily attend. So far this season I believe we have had two. We have had the majority home so far changed, times and days, all to comply with tv demands. The club make massive amounts of money for these games, so they should not penalise fans who have paid hard earned money for these games but now cannot attend. The club needs to consider this when claiming STH,s have failed to attend rearranged games.
Especially now we are having Friday evening games again.
 




ROSM

Well-known member
Dec 26, 2005
7,093
Just far enough away from LDC
Out of interest do we have much of a waiting list for season tickets now? Given that the club gets the money up front and a share of anything resold through the exchange you can only really justify clawing back season tickets if there is a huge waiting list.

Unless........we are planning to do a man city and look at the tourist market to sell tickets at a premium on a match by match basis?
 




schmunk

Well-used member
Jan 19, 2018
10,654
Mid mid mid Sussex
You are on a lot of these threads with similar arguments. Your main thrust seems to be that the club is making these rules to make more money, which is hard to grasp considering that when a ticket is sold on the exchange the STH gets his money back. So I think it's far more about fairness. A season ticket holder gets a discount by buying in bulk, which the rest of us don't get. No one has yet made a compelling argument why that discount should automatically be passed on to a friend or family member of the season ticket holder, so that they can go to one or two games a season at a discount, whilst the rest of us occasional visitors have to pay full price.
You make a very good point here, and I say this as a STH who occasionally had to stump up for family to attend in my (son's) place.
 


Talby

Well-known member
Dec 24, 2023
368
Sussex
The club are definitely putting STH tickets back on sale if the owner is deemed not to be using the ticket enough.

I’m aware of one fan who couldn’t travel to Ajax, due to medical reasons. The club wouldn’t refund him but resold the ticket anyway. So, they sold the same seat twice.

Wrong on all counts.
 




Kalimantan Gull

Well-known member
Aug 13, 2003
13,685
Central Borneo / the Lizard
One thing I can’t see mentioned here is how much TV causes issues for fans. When I purchase my season ticket it is with the view (except for a small amount evening games) would be a 3pm KO on a Saturday afternoon, a time I can easily attend. So far this season I believe we have had two. We have had the majority home so far changed, times and days, all to comply with tv demands. The club make massive amounts of money for these games, so they should not penalise fans who have paid hard earned money for these games but now cannot attend. The club needs to consider this when claiming STH,s have failed to attend rearranged games.
You're surprised games are moved for TV?

This is our 8th season in the Premier league, it's not new. Why are you still buying a season ticket if you can't make rearranged games?
 


Kalimantan Gull

Well-known member
Aug 13, 2003
13,685
Central Borneo / the Lizard
The club are definitely putting STH tickets back on sale if the owner is deemed not to be using the ticket enough.

I’m aware of one fan who couldn’t travel to Ajax, due to medical reasons. The club wouldn’t refund him but resold the ticket anyway. So, they sold the same seat twice.

Wrong on all counts.
Better than having the seat empty for such a big game, surely?

And I don't think you can promise refunds if people can't go, or everybody in category 1 would just buy a ticket and then decide later if they can actually make it to Amsterdam. That route would be chaos, a ticket could end up being sold and resold multiple times. I don't know if these were etickets or paper tickets, but either way it's a lot of admin. Meanwhile the people ìn cat 2 who eventually get the tickets would face increased plane or hotel fares, or just no availability. That's not fair on them.

When you buy concert tickets you can purchase insurance to get a refund if you can't go for health reasons, I don't know if this is offered with these tickets, or whether clubs regularly in Europe do this, but it could be a way to go in future.
 


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