Ticket exchange now fully operational

[Sheebo]

It's nothing to do with being tech-savvy. As it happens, they have smartphones, an iPad each, two laptops and a PC, so they're more than capable of doing it if they needed to. The problem I was describing is the fact they have no need for e-cash. They will never, ever use it, and I don't think you can use it for tickets (I may be wrong?). If the Albion were willing to offer some actual money for their tickets, they would quite happily put the tickets on the exchange and the club would make 8 x £39 minus the amount they paid them. As they don't want e-cash and they have no need for the money gained through any other sale, the seats will be empty. My grandparents couldn't care less about it, but my point was just that it's an example of the Albion missing out.

I'm gonna question how good a grandson you are - surely you could sell their tickets on for them on NSC or to mates or even GIVE them to some of your mates!

 

[hans kraay fan club]

I'm not doubting you but I'm surprised about this bit, again, because I could see it as being a right administrative headache to sort out if, prior to renewal time, you have a mixture of 'ticket exchange funds' and 'top-up' funds on your card. How does the season ticket holder know how much of each is on their card - I'm assuming in the back-end somewhere these are stored in differing pots. And what is the mechanism for fans with such balances to ensure it is taken away from their season ticket balance and DD, where applicable, adjusted accordingly.

Sounds horrific to administer once you've got to do this for, potentially, hundreds of people.

No idea. I don't actually see why you shouldn't be able to use any cash you've put on the card, towards your ST anyway. The only funds that I can see they have a case for restricting the use of, are the 10% rebate monies, from spemding at the ground.

Online bookies seem to find it straightforward enough to differentiate between withdrawable cash and 'bonus funds' etc, so clearly its doable, if its considered necessary.

 

[Bozza]

No idea. I don't actually see why you shouldn't be able to use any cash you've put on the card, towards your ST anyway. The only funds that I can see they have a case for restricting the use of, are the 10% rebate monies, from spemding at the ground.

Online bookies seem to find it straightforward enough to differentiate between withdrawable cash and 'bonus funds' etc, so clearly its doable, if its considered necessary.

So are you suggesting they'll write to everyone who has a ticket exchange refund balance at a certain date asking if they want to use that against their season ticket or not? That would be a ballache too.

What happens to those who don't want to renew their season tickets but have outstanding balances?

 

[hans kraay fan club]

So are you suggesting they'll write to everyone who has a ticket exchange refund balance at a certain date asking if they want to use that against their season ticket or not? That would be a ballache too.

What happens to those who don't want to renew their season tickets but have outstanding balances?

No idea.

But:

When you login to you account it says this.

Ticket Exchange

Welcome to the new Brighton Hove Albion Ticket Exchange.

Season Ticket Holder? Unable to attend a game?
We understand that there may be some times where you cannot attend a league game, due to holidays, fixture changes or other commitments. If so, don't let your ticket go to waste - you can now use our ticket exchange to release your ticket for resale and have the chance of earning credit against the cost of next year's season ticket.

How it Works:
Please select any 'Booked' seat from the list below that you cannot attend and click continue. Once you have confirmed, we will deactivate your smartcard for the selected game, therefore your card will no longer allow you to gain entry for that particular game. You will be sent a confirmation email to verify the release of your seat.

If your seat is successfully resold you will recieve a credit. The credit value is 50% of the match ticket price at which your release seat is sold. Please note your price category as a season ticket holder does not determine the credit value issued.
If your seat is resold the relevant credit value will be held in your account until a specified date and then deducted from the season ticket renewal price for the following seaason.
Status Key:
You can access this page at any time to view the status of any ticket exchanges.
Booked: Your seat which is available to return
Returned: Returned seat which has not yet been resold. You can recalim this seat for no fee by selecting this seat for rebook
Re-sold: Your seat has been resold by the club. Your credit is displayed in your purchase History

 

[Bozza]

No idea.

But:

That clears it up to a degree as it sounds like the money can't be spent on pies and shirts, but only on a season ticket reduction balance.

However, other stuff in that paragraph does not tie up with the recent announcement...

"The credit value is 50% of the match ticket price at which your release seat is sold."

 

[Bozza]

Not guilty. Not only did I encourage them to get season tickets in the first place and sorted it out for them, I have given their tickets away to people on several occasions when they've missed games, but it's actually quite hard because virtually every friend I have who has any interest in football already has a season ticket themselves. Being old, they're paranoid that if their smartcards leave their possession they will get lost, so they wouldn't be keen on an NSC sale. If there was someone I knew wanted to go I would have sorted it.

Advertise on NSC, get cash for the sale and paper re-prints for your purchaser. No risk to the smartcards.

 

[Bozza]

I'm sorry to sound like a mong, but I'm not sure how it works as I've never needed to use the NSC exchange. After an advert is posted on the exchange, what happens next? Is it a case of having to meet up at the stadium as I always imagined, or do people actually pay upfront and then the seller posts paper tickets? If it's the latter that sounds really good and useful, particularly in the case of my family where four seats will probably be empty for more matches than they're full once the rain/cold sets in.

1. Post in the NSC 'for sale' area.
2. When contacted by a buyer, receive electronic payment direct to your bank account or via Paypal.
3. Phone the club, give them the name of the buyer and say you want paper re-prints for the appropriate match.
4. The buyer picks up the tickets at the ticket office.

(In summary: cash in advance, no need to meet up, no need to risk your smartcard.)

 

[Titanic]

Sounds perfect, I didn't realise that is how it worked. I always imagined meeting up with shady little characters in a dark corner behind the West Stand and exchanging money there. I'll give it a go the next time this happens then, cheers.

I have done this several times - and it works just fine.