Ticket exchange now fully operational

[seagulls4ever]

Charging more than £3 for issue of a paper ticket is contrary to the 2012/2013 club charter:

6.12 Issue of Replacement Cards

Lost or stolen cards may be replaced at a charge of £10. On the day of a match, a duplicate ticket may be issued at the Club’s discretion for misplaced tickets/cards. The ticket/card will subsequently be cancelled for that match only. The duplicate ticket, if issued, will always take precedence. A non-refundable charge of £3 will be payable.

 

[Bozza]

Charging more than £3 for issue of a paper ticket is contrary to the 2012/2013 club charter:

Nah - that clearly relates to a lost card on matchday, not calling up a week before wanting someone else to use your seats.

 

[8ace]

Charging more than £3 for issue of a paper ticket is contrary to the 2012/2013 club charter:

If you insist on sticking to the rules STs are NOT transferable.

 

[Uter]

No, you'll need to do this through the concierge.

Seems to give me the option to use the ticket exchange facility when I log in. Perhaps a question for "ask the club"? Not sure how they'd calculate the value of a ticket though given that you can't know exactly how many games to divide the yearly cost by until the end of the season.

 

[Uter]

That is what Paul Barber was hired for. It does seem a piss take that the club are potentially making £60+ off a ticket they have effectively bought off you for £20

The costs of setting this facility up and maintaining it are an unknown though aren't they. If it's only kicking in for a few games a season and just a couple of hundred tickets are sold through it, can we be sure that the costs are covered? I'm doubtful. At present it just seems more of a courtesy service to season ticket holders. Suppose we have a poor season? In that scenario it's conceivable the club would make a loss on the project isn't it?

 

[Charles 'Charley' Charles]

Whilst I disagree about the way your monies are refunded, if you have not used it by the end of the season I thought I read that it is subtracted from your next seasons ticket.

 

[kingcole]

I am guessing at this moment in time less than 50 tickets have been sold via the exchange.

For Friday's game, there could be as many as 1500 season ticket no shows. These people need to be made aware of this scheme. There are sure to be willing buyers for a good number of tickets.

On a side note, I notice that exchange tickets are only sold at the full adult price. For me, with tickets in the family area, that pretty much makes the whole thing useless, or am I missing something here?

 

[chrissyboy01]

No, it is 15% of £20 which is what I paid for the ticket and which is what they will pay me. Suggest you read the page before being sarcastic.

Sorry if it came across that way. Just trying to get my head around how it worked and your post threw me a bit.

 

[Driver 8]

I tried to get paper tickets issued for the next 2 games as I can't make either of them and the guy who sits next to me wants them. The ticket office told me that the £5 admin charge per ticket only applied to the first instance of issuing a paper ticket, thereafter it would be £10 a ticket. Therefore the cost to me of getting paper tickets issued for these two games would have been £45, which seems a bit steep for 3 seats, especially as 2 of the tickets are under 10s in the family stand, which only cost a few pounds anyway.

That is scandalous. £10 per paper ticket or use the exchange where you will only get 75% of your money back and only then if the game sells out and you ticket is actually sold.

Looks like the best option for me is passing on the plastic ST as if it gets lost it costs the same as getting a paper ticket to get a new one.

 

[Bedsex]

That is scandalous. £10 per paper ticket or use the exchange where you will only get 75% of your money back and only then if the game sells out and you ticket is actually sold.

Looks like the best option for me is passing on the plastic ST as if it gets lost it costs the same as getting a paper ticket to get a new one.

Which is what I've done. It clearly makes sense that when the guy sitting next to me can make use of my seats for his friends and family that I pass my tickets to him. That way he can also pay face value for the under 10s tickets, which is only about a fiver, rather than full adult price through the official exchange.

 

[Westdene Seagull]

Who gives there smartcard up when they sell tickets on via NSC? I never have.

The half dozen times I've used NSC to get tickets the seller has sent me, or I have picked up, their card. In some instances I've given them a £20 deposit which is fair.

 

[TheMajor]

The Albions Ticket Exchange descends into a NSC binfest - who would have thought it ?

 

[hans kraay fan club]

What I think is really unfair about it is the fact the money you get back can only go on your smartcard and be used on food/club shop stuff. That's a piss take in my opinion. The actual amounts involved aren't too bad.

It can be used towards your season ticket for the following year.

Just as an example of why I think the fact they will only pay money back to a smartcard is wrong, my grandparents are going on holiday tomorrow for three weeks and missing Sheff Wed and Birmingham. They have four season tickets in WSL, in the most expensive price bracket. I told them they could put the tickets on the exchange, and although they don't need the money they would have been happy to do it. But when they found out they would only get smartcard funds they decided not to. They have zero interest in football ground food or club shop merchandise, so it would have been totally pointless. If they were able to recoup a bit of cash I guess they would have done it and the Albion would have four prime seats to sell at £39 each for two matches, making them £180ish. But instead the seats will be empty. It's just a reminder that not everybody drinks pints of beer and dines on pies and sausages.

To be fair, this is a little bit lame, isn't it? I agree that not every pensioner is tech-savvy, but all they need to do is telephone the ticket office, and say "We can't attend these two games".

Their 4 x 2 tickets will be put on the exchange. If they don't sell, your folks have lost nothing. If they do sell (and given where they are, they probably would) then your grandparents have a £160 deduction from next year's season ticket price.

Win. Surely?

 

[The Large One]

You get 75% back, but when you come to spend that e-Cash (i.e. 10% cashback), it works actually works out at 83.3%

I think.

 

[leigull]

It can be used towards your season ticket for the following year.



To be fair, this is a little bit lame, isn't it? I agree that not every pensioner is tech-savvy, but all they need to do is telephone the ticket office, and say "We can't attend these two games".

Their 4 x 2 tickets will be put on the exchange. If they don't sell, your folks have lost nothing. If they do sell (and given where they are, they probably would) then your grandparents have a £160 deduction from next year's season ticket price.

Win. Surely?

Didn't think you could use e-cash for tickets?

 

[Springal]

It's nothing to do with being tech-savvy. As it happens, they have smartphones, an iPad each, two laptops and a PC, so they're more than capable of doing it if they needed to. The problem I was describing is the fact they have no need for e-cash. They will never, ever use it, and I don't think you can use it for tickets (I may be wrong?). If the Albion were willing to offer some actual money for their tickets, they would quite happily put the tickets on the exchange and the club would make 8 x £39 minus the amount they paid them. As they don't want e-cash and they have no need for the money gained through any other sale, the seats will be empty. My grandparents couldn't care less about it, but my point was just that it's an example of the Albion missing out.

This isn't just an Albion thing. It is pretty difficult process, to just give people cash back, in a cheque, or similar. EVERYONE can use the Smart card, as mentioned numerous times, you can off-set whatever is on your e-card, to pay next seasons season ticket.

We do this at work, we'd never ever offer cash back, for any reason (and this is business to business sales), instead we'd offer credit off future services or similar.

 

[Bozza]

This isn't just an Albion thing. It is pretty difficult process, to just give people cash back, in a cheque, or similar. EVERYONE can use the Smart card, as mentioned numerous times, you can off-set whatever is on your e-card, to pay next seasons season ticket.

We do this at work, we'd never ever offer cash back, for any reason (and this is business to business sales), instead we'd offer credit off future services or similar.

Agree with that - the mechanism for ensuring you have current and correct return payment details all the time would be a lot of hassle. Return to the card is the obvious approach.

 

[hans kraay fan club]

They will never, ever use it, and I don't think you can use it for tickets (I may be wrong?). .

You are. They clearly stated in the orignial Ticket Exchange announcement, that any return sales credited to your account, could be used against the cost of the following season's ST. With all respect to Grandpa and Grandma Badger, they are spiting themselves here.

 

[Bozza]

You are. They clearly stated in the orignial Ticket Exchange announcement, that any return sales credited to your account, could be used against the cost of the following season's ST. With all respect to Grandpa and Grandma Badger, they are spiting themselves here.

I'm not doubting you but I'm surprised about this bit, again, because I could see it as being a right administrative headache to sort out if, prior to renewal time, you have a mixture of 'ticket exchange funds' and 'top-up' funds on your card. How does the season ticket holder know how much of each is on their card - I'm assuming in the back-end somewhere these are stored in differing pots. And what is the mechanism for fans with such balances to ensure it is taken away from their season ticket balance and DD, where applicable, adjusted accordingly.

Sounds horrific to administer once you've got to do this for, potentially, hundreds of people.