new caterers hit or miss

[Owen2002]

Try to but a pint in the west stand and told by the very friendly young foreign chap.... He had not been trained on how to use the till yet !!!!

 

[Herr Tubthumper]

How much have the pies and beers gone up by then?

 

[Lord Bracknell]

There were staff in Dick's Bar who were unaware of what drinks were available, or where to find them, or how to key in certain orders into the till. And I wasn't given a receipt to let me check whether the right price had been charged to my card. And the handy ropey-barriers that help sensible queuing hadn't been put out.

It's obviously early days, though, and training will no doubt improve things.

 

[Dunk]

My mate got annoyed on someone's behalf. After queueing for 20 minutes they said it was too late for beer. The manager's response was to go and get security. The staff just looked gormless. Disappointing.

What they need is a a better way of getting the (correct) food and drink from the back counter to the customer. Maybe they will improve with practice.

 

[yxee]

How much have the pies and beers gone up by then?

^^^ this

 

[supaseagull]

How did the new caterers do lastnite. Felt [SUB][/SUB]thatlacking in oron fofront. Pies not ready pre match, at half time. And an increase in prices on so

me items. I worry, crowd only half of the norm. The service doesnt match the price, needs sorting

You loved that giant sausage in a tiny roll!

 

[ole ole ole vicente]

At.least my poor spelling is free and so clueless staff is ok. This company win a tender to provide a service. If they don't then pay appropriate compo to fans.

 

[The Merry Prankster]

I'm told that the buffet in the 1901 was pretty pants. A shame as they had invited lots of people to try it for free. Feel really sorry for Dodge, Jo and that team. They can't polish a turd.

 

[e77]

Was fine in the East Stand Lower.

 

[ole ole ole vicente]

Question is will the club or caterers act. If they don't do fans stop spending in ground. Then that impacts revenue......

 

[dragonred]

At.least my poor spelling is free and so clueless staff is ok. This company win a tender to provide a service. If they don't then pay appropriate compo to fans.

Some friends used our SW 1901 and said even though barely 1/3rd full service was absolutely dire. Staff allegedly not sure what to do and just standing around, totally non proactive and food no better. Pity as given them a very poor impression of the place - as they said had tickets been used to entertain business guests it would have been very embarrassing. Really hope this is a one-off but last season was pretty much the same and this doesn't give much encouragement for year ahead. The club really need to get this sorted as falling down on even the basics of what hospitality should be - Sussex CC get this spot on in their corporate and having entertained there Friday against Australia, it's putting BHA to shame.

 

[Wilka]

^^^ this

Same prices as last season.

 

[Matrix10]

In the east lower last night no problem. The pie (Balti Chicken) was the best I have had and served in a rigid box again. Harvey's was, well Harvey's bright as always, not real "real ale". The young girl who served me was being trained on the job, and was friendly and polite. So no issues from me.

 

[greyseagull]

Must admit I was disappointed in the 1901 last night, although I am putting it down to new caterers and the fact it was a friendly (which shouldn't matter at all). I will reserve proper judgement until after first few league games. Usually there is a stall in our lounge selling crisps, chocolate, sweets, etc, as well as pies and other warm snacks which seem to alternate each home game. That stall has now gone; all we wanted was a couple of packs of crisps to nibble on. I spoke to bar staff and asked to see if they had any crisps behind the bar and I was told that only the Bupa Lounge sells crisps and snacks this season so I would have to go down there. I was told in our lounge that, unless you wanted the Spanish buffet, that it was simply a "choice of a pie or nothing". If that's going to be the case this season then that's appalling. And I know that people say 1901 is full of wealthy snobs and we should suck it up; well I am a one man band and have these seats as a "treat" for me and the old man, who sadly couldn't make last night. A choice of a pie or nothing? Do one.

 

[Spun Cuppa]

Seems like a new set of staff so I expect it will be a bit rubbish for a couple of seasons of games at least.

There. Corrected for you

 

[Frutos]

I couldn't complain.

I asked for a Chicken & Ham pie, and a Coke. I received a Chicken & Ham pie, and a Coke. The service was quick and friendly.

I did, however, have soggy bottom issues.

 

[Sheebo]

Strongbow £4 think it was 3.60 originally and 3.80 last yr. Where will The hikes stop? Paid 4.20 for a cheese burger and the burger covered about 2/3rds of the bun. Was nice burger bar that. Soft drinks up 20p again to 2.20. Now do coke not Pepsi. 3.50 for a coke and big snickers bar. Very expensive imo. More disappointment in the club squeezing as much out of people as poss. Also people won't be aware of the new cash back rules. Dunno if it was on official site but an email would be nice for some...

 

[Sheebo]

Same prices as last season.

Was strongbow 4 last season? Maybe I got it wrong then. Maybe Harveys was 3.60 originally and I'm getting confused...

 

[Freddie Goodwin.]

This is the 3rd season of catering at the Amex. new caterers or not, they know the criteria and standard expected.

The prices have gone up on day 1, how many matches are we expected to wait for the standard to match the price? That hot dog looked awful and very basic. My grandson had one, I had no idea it had cost that much, and was 'out of sorts' this morning. Not even onions or sauce available, apparently.

 

[BensGrandad]

People are complaining about the prices in the concourses but we left at the finish and went into Gulls fish and chippie n Mouslcombe/ Bevendean and it was £2.90 for a portion of chips and can of coke. So obviously prices are rising in general.