oldboyroy
Well-known member
Thanks for your post and I can only sympathise with you as you were simply doing your job.I worked for William Hill for 30 years, the first 15 were fine, saw a few sights but nothing I couldn’t handle. Then came the FOBTs and by then I was sort of trapped as I felt I had no options with regards to a change of employment. The suffering I observed was painful, I hated seeing it but there was little I could do. I did more RGIs (Responsible Gambling Interactions) than a lot of my colleagues however, the punter was usually non responsive, or it simply wasn’t practical as I often worked on my own while someone underage was on one machine, another machine had someone spitting and punching it while I was keeping an eye out for self excluded punters. money launderers or drug addicts locking themselves in the bog. Meanwhile I was expecting to sign people up for a bastard loyalty card. There was a culture of fear amongst the middle management obsessed with targets regardless of the human cost. When I plucked up the courage to leave my mental and physical health improved ten fold.