I e had similar discussions with people who can't understand that for clubs like ours or any club for that matter it's not just about trophies and not winning the league regularly isn't an issue
there was definitely a spell from 545 to just before 630 where from the front of the queue I watched palace fans escorted from one train straight round to the other whilst our queue didn't move
must've been in that same queue. got on a train eventually just before 630 having waited for nearly 40 minutes . was a nightmare with a few thankfully decent but noisy palace fans near the front
it's clockwise if you need to get to the coach park. problem is the time they are kept in is limited by the time of their special train. they escort them round via the west stand down to the station hence those from South west and north having to follow the clockwise route