I seem to remember the club saying something like this. Not everyone can get on-line all the time.
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There is ONLY one way to improve catering standards at the AMEX.
- Thread starter Bry Nylon
- Start date
I seem to remember the club saying something like this. Not everyone can get on-line all the time.
Arthur
Well-known member
Isn't the stadium supposed to be cashless eventually? If so this would sound about right.
meanmachine25
Member
- Jan 24, 2009
- 150
and the hophead
Arthur
Well-known member
I don't think you can ever get completely cashless though can you?
What about non season ticket holders? Will they all be forced to buy a smart card?
On that theme do regular attendees that are not season ticket holders have smart cards or are they issued with paper tickets for each game?
Arthur
Well-known member
I think Dark Star have wised up to the fact that real ale in a football ground simply doesn't work and they want to protect their brand.
It makes sense for Harveys to be there are they don't have a reputation to protect.
Vegas Seagull
New member
- Jul 10, 2009
- 7,782
Catering and Rail management are clearly out of their depth, unsure if the latter can be held to account but the former have not provided a service that is fit for purpose & they should be given a timetable for rapid improvement or their contract terminated and compensation paid back to the club
That is unfair.
They stop selling alcohol five minutes before the second half kicks off. That leaves them a ten minute window (if we don't want people leaving before the first half finished). Even if only half of the people go to the counters, that's 1344 people to serve in ten minutes (not including the delay caused by 1344 people trying to walk through what 5? 6? gaps to the concourse). How many counters are there? 3? with 6 tills in each? So that's 1344/18 = 74.7 people at each till. In ten minutes that means 7.5 people every minute. If there are less counters or fewer tills at each counter that means they each have to serve more people per minute.
Do you honestly think it's possible to serve one person in 8 seconds, which would involve them giving their order, the server getting it from the pie shelf, the pint counter, returning to the till, key in the buttons and the customer picking up their goods and moving aside. Might just be possible if every single person knows what they want and enough pints are pre-poured, card/exact cash on hand, and there are no complications. But some people aren't sure what they want when they get the front considering different pies or a burger, some speak too quietly and need to repeat their order, some (according to another thread) demand freshly poured pints, some will not have got their card or cash ready, or require change. All ths while navigating other servers, open fridge doors etc behind the counter
Adding ten minutes prior to half time makes it about 3 people per minute, and 20 seconds per customer is a bit more reasonable, but even so, the above mentioned problems will make it difficult to keep to that rate.
Sheer logistics plays a huge part in the time taken. To put it all on the staff is hugely unfair on them.
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Clive Walker's slaphead
New member
- Mar 10, 2006
- 515
Why do you need food and drink before the match and then again about one hour later at half time. Surely you don't do this at work/home. If so no wonder there are so many fat bastards around
As soon as things are settled paper tickets are going to be eliminated and casual attendees will be given a smart card and any matches they buy 'tickets' for will be loaded onto their cards, so they will have them anyway (and I don't believe they will be charged, at least for their first, they may have to pay for replacement, I don't know what the policy is on that).
hitony
Administrator
Could never happen in the away end, for example.
Can't you request a smart card if you aren't a STH?
Hillian1
( . ) ( . )
Ernest, how the hell does the smartcards hold up the queue? I have paid in both cash and card now and I will never use cash again, the staff seem to struggle with the basic understanding of adding up the items asked and taking away the amount from the cash given.
The cards seem to be the quickest way, although this will not be useable for those without season tickets.
The_Real_SussexSeagull123
New member
- Aug 4, 2011
- 707
Agree with all of the comments. However. I dont think it would effect Azure all that much. They have theyre contract and the club gets a high % of match day profits. Azure get a lot through other week day events.AMEX has been voted the best in UK for there company. So if they would change anything. Amex is last on the list!
Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 71,878
Poor call there Bry. The Plymouth Green Appeal went WHOOSH! over most people's heads. A catering boycott appeal would have even rubbisher effect. Only way forward IMHO is to ensure Azure know they are in dire jeopardy of their contract being unceremoniously terminated early due to dumping untrained cheap labour kids in at the deep end and hoping for the best. Just won't do. Azure doubtless reckoned without the huge and smart instant feedback that is NSC. But they certainly know now. Ha. Ha.
Don't write to Azure. Write to the Albion board and cc in Azure top brass.
Dr. Notthenineo'clocknews
Remainer
a boycott eh? well we never had one in 10 years at Withdean and we (well, not me I can go 90 minutes without filling my face) were served one up from dog shit in the pissing hard rain with no beer, is that what some are pining for?
Yes. But they can get a refund on the card and any surplus cash. Have a machine which sells cards. I had to do this at Bayer's ground. It wasnt a big deal. I went and got my money back at the end of the game. The club can also offer a postal refund option.
I'm totally with you on this, organise a massive boycott of the catering facilities. That way the queues will be much shorter and us non-moaners will have fantastic service
Arthur
Well-known member
They do similar at Ajax. It's all a bit of a faff in my opinion as you end up having to queue to buy a card, then to put cash on it and then to buy what you want to eat/drink. Granted at Falmer most people will be season ticket holders so it'll be less of an issue. But if I was a casual/one off attendee then I'm not sure I'd be fussed to faff about doing that and I certainly wouldn't want to have to go and cash any unused credit back into folding stuff.