Just read that. So do you STHs get the full (pro-rata) price of your ticket refunded? (Less the £1 admin fee). No wonder the club aren't keen to open the Exchange any earlier, where's the financial benefit for them? Not being a STH I'd just assumed that you got a token £20 or something back - so maybe that's the answer? You get, say, half the cost back and the club keep the rest - having sold the seat at the full rate. That way they may be more inclined to open the Exchange earlier: they'd make more money and you'd get something (rather than nothing if you can't attend and the Exchange isn't open)
We only get a refund if it sells and the club then get full retail price for it so surprised they aren’t keener as they make money for those seats if they sell in the exchange!
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