Slightly O/T but people who use the word "physically" as in "I had to physically do it myself", usually in the context of going to the coffee machine or putting more paper in the photocopier.
Of course you had to physically do it-that's how things get done you twat. So stop over-dramatising a mundane chore and get a life!
I hate it when people give you advice for interviews, telling you to use lots of 'buzzwords', such as 'pro-active', 'customer-focussed', and 'team player'.
If someone's only going to give me a job if I slip those words in, they are very sad and I'd rather not work for them - Twats!
Oh, and "passion" or "passionate" when used in the context of being really keen on something like customer service. It's not enough to want to excel at something any more, you now have to want to have sex with it.