Horsham Gull
H Block Offender
"your call is moving up the que, please be patient and we will get to you as soon as we can"
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ticket office
- Thread starter Horsham Gull
- Start date
byf
New member
"your call is moving up the que, please be patient and we will get to you as soon as we can"
24 Mins I listened to that yesterday!
Horsham Gull
H Block Offender
- Thread starter
- #3
11 and still going
clippedgull
Hotdogs, extra onions
I went in to the ticket office around 10:30 yesterday morning to personally hand my Leeds application over and the phones were ringing off the hook. There was a small queue to be dealt with and we were given priority.
I saw just two people in there behind the counter. I'm not sure on staffing levels but surely the marketing team can get temps in to cover expected busy periods.
Fair play though, because last night at 8pm, I received a call from the ticket office regarding a misunderstanding as to whether I was applying for one or two tickets for Leeds. So they were processing late into the evening.
I saw just two people in there behind the counter. I'm not sure on staffing levels but surely the marketing team can get temps in to cover expected busy periods.
Fair play though, because last night at 8pm, I received a call from the ticket office regarding a misunderstanding as to whether I was applying for one or two tickets for Leeds. So they were processing late into the evening.
Brighton Breezy
New member
Im 15 minutes and counting. Only want to check if mine have been sent out as not heard a thing since posting them at the start of last week...
sake
sake
Brighton Breezy
New member
Got though and have been sent them.
Fingers crossed they arrive by the time I head to the NORTH on Friday.
Fingers crossed they arrive by the time I head to the NORTH on Friday.
Withdean Wanderer
Banned
In all fairness to the club....
Season Ticket Discount Extension
Posted on: Wed 26 Mar 2008
By Paul Camillin
Albion's recent good form, which has seen the team move up the table and into the playoff places, has led to a surge of ticketing activity with interest in upcoming home and away matches.
To ensure all existing season ticket holders have ample opportunity to guarantee their seat for next season at the lowest price possible, the club has extended the cut-off date for early bird price period.
Existing season-ticket holders now have until 5pm on Monday 14th April to secure their existing seat for next season at the early bird price. New applicants may also apply for a season-ticket (subject to availability) at the early bird prices.
Managing director Ken Brown said, "We have had strong levels of interest in the newly announced under-21 packages.
"The renewal process, together with an increase in the crowds at Withdean and some high profile away fixtures, has meant the ticket office has been under some pressure in recent weeks.
"However we are keen to ensure we maximise the crowds at Withdean, and we have decided to extend the period for our existing season-ticket holders to take advantage of the early-bird pricing and opened it up to new applicants too.
"Additionally the club has written to all lapsed season-ticket holders inviting them back next season."
The club has also confirmed that any existing three-year season ticket holders with tickets that run into next season do not need to reapply.
"A very small number of letters have slipped through to a handful of our three-year season-ticket holders," said Brown. "But they do not need to reapply if their tickets run beyond the end of the current season and should simply ignore the renewal letter."
Meanwhile, those three-year ticket holders who are under-21 (and have therefore paid a higher price for their ticket beyond the end of this season) will be recompensed for the difference in price on the remaining time left on their current long-term ticket before the start of next season.
Season Ticket Discount Extension
Posted on: Wed 26 Mar 2008
By Paul Camillin
Albion's recent good form, which has seen the team move up the table and into the playoff places, has led to a surge of ticketing activity with interest in upcoming home and away matches.
To ensure all existing season ticket holders have ample opportunity to guarantee their seat for next season at the lowest price possible, the club has extended the cut-off date for early bird price period.
Existing season-ticket holders now have until 5pm on Monday 14th April to secure their existing seat for next season at the early bird price. New applicants may also apply for a season-ticket (subject to availability) at the early bird prices.
Managing director Ken Brown said, "We have had strong levels of interest in the newly announced under-21 packages.
"The renewal process, together with an increase in the crowds at Withdean and some high profile away fixtures, has meant the ticket office has been under some pressure in recent weeks.
"However we are keen to ensure we maximise the crowds at Withdean, and we have decided to extend the period for our existing season-ticket holders to take advantage of the early-bird pricing and opened it up to new applicants too.
"Additionally the club has written to all lapsed season-ticket holders inviting them back next season."
The club has also confirmed that any existing three-year season ticket holders with tickets that run into next season do not need to reapply.
"A very small number of letters have slipped through to a handful of our three-year season-ticket holders," said Brown. "But they do not need to reapply if their tickets run beyond the end of the current season and should simply ignore the renewal letter."
Meanwhile, those three-year ticket holders who are under-21 (and have therefore paid a higher price for their ticket beyond the end of this season) will be recompensed for the difference in price on the remaining time left on their current long-term ticket before the start of next season.
Brighton Breezy
New member
In fairness?
Dosn't this just show the ticket office is under-resourced to start with?
Its not like processing the left-overs of 1,700 tickets plus a few more for the home game should cause loads of problems.
Imagine if we went up and started getting more than 6,000 for EVERY home game...
Dosn't this just show the ticket office is under-resourced to start with?
Its not like processing the left-overs of 1,700 tickets plus a few more for the home game should cause loads of problems.
Imagine if we went up and started getting more than 6,000 for EVERY home game...
Deductions
Banned
- Aug 11, 2007
- 479
Statement from the club.
"Due to unprecedented levels of applications for our Cup Final at Leeds, we will now be running a coach for the first time in our history "
"Due to unprecedented levels of applications for our Cup Final at Leeds, we will now be running a coach for the first time in our history "
Brighton Breezy
New member
Makes a change from running LEEDS...
Mendoza
NSC's Most Stalked
the girls in there are FIT - hello girls 
Horsham Gull
H Block Offender
- Thread starter
- #13
my ticket ended up arriving this morning and to be fair to the club the ticket office were SUPERB they said if it hadnt arrived by Friday give them a call saturday morning and they would organise a duplicate that could be picked up at the LEEDS ticket office on arrival.
I went in to the ticket office around 10:30 yesterday morning to personally hand my Leeds application over and the phones were ringing off the hook. There was a small queue to be dealt with and we were given priority.
I saw just two people in there behind the counter. I'm not sure on staffing levels but surely the marketing team can get temps in to cover expected busy periods.
Fair play though, because last night at 8pm, I received a call from the ticket office regarding a misunderstanding as to whether I was applying for one or two tickets for Leeds. So they were processing late into the evening.
Or outsource like a lot of clubs do these days. The office can then just deal with personal callers. It aint rocket science.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,877
No, not in the slightest.
Very difficult to staff a department that can go months without selling many tickets then has the odd huge surge.
Must be a nightmare for them, especially with people ringing up just to check whether their ticket has been sent out.
I think under the circumstances the ticket office do a fantastic job.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,877
Also in answer to the above, I understand the people behind the desk are NOT the only ones selling tickets over the phone.
silky1
New member
I have all ways had great service from the club shop. Had a call at 8:00pm last night to take credit card details for my Leeds tickets and membership in response to a faxed request sent yesterday. They will be sent out 1st class today apparently.
Row Z Creased Shirt
New member
Exactly. The situation at the ticket office is widely known so you should plan accordingly and either order well in advance of popular games, post an application or pop in on matchday if that is the only time you can get to brighton.
Jamon Jamon
********** ****
Ditto
Brighton Breezy
New member
Rang up to check because I sent them off over a week ago first class and not had them back yet and leaving for the north early Friday morning before the post arrives...
Surely part of their job is to field questions re: tickets?
Its not just today though that this has been a problem. Before the Donny match Ali Jenkins who posts on here was on hold for nearly half an hour on the Saturday morning.
How many people DO work at the ticket office out of interest? Anyone know.
I don't think the ones who do work there do a bad job - they just don't seem to have much support or resources etc.