[Albion] Ticket not arrived for tomorrow's game

[timbha]

So with my ticket being on my phone, do i just show my phone on the train?

I would think so

 

[Justice]

I have had a lengthy battle with "Supporter Services" recently. I was trying to alert them to my changed bank details, but just couldn't get through on the phone. The web chat thing was hopeless (just a bot, I assume), and the "ring back" option just doesn't work - well, not for me, anyway. I eventually emailed the club after spending a cumulative hour and a half on hold over numerous calls. Unfortunately by this time I'd missed the day they run the Direct Debits (by one day), and the club charged me £20 for two DD failures. I rang to complain, and eventually DID get through! But the person who responded just said they weren't authorised to make any refunds, and I that had to write in. So after THREE emails I eventually got my money back, but the club refused to accept that it was their fault - just said they'd refund me because it was the first time my DD had bounced. I have to say I was NOT impressed. In the past I've always found the ticketing team to be great, and very willing to sort out problems, but - if my latest experience is anything to go by - it seems to have changed into a sort of jobsworth mentality.

I used to have a first class service when I was a fan, since becoming a customer the level of service is disgusting.

 

[chaileyjem]

I hate ringing the club as it costs a fortune at premium rate.

It stopped being a premium rate several years ago. It’s now a standard 01273 number

 

[chaileyjem]

I can not get an answer on the phone, no matter what options I press.

Live chat has been no help. Just an automated reply.

This is effectively their busiest week of the year. I’ve had luck 3 or 4 times in the last week asking for a call back (not losing place in queue). You are prompted to do it if you wait more than a few minutes. They have indeed called back / several times - and one was at 8.30pm in evening as they are doing overtime this week.

 

[perseus]

Sorry if this has been done to death elsewhere, but I was wondering if anyone else is waiting for their season ticket card to arrive by post?

My phone does not support google pay so I requested and old fashioned card.

I was promised it would arrive today, but nothing.

I have tried to contact the club by phone and email, but I can't get a reply or speak to anyone.

Anyone else in the same boat or any advice on obtaining my ticket?

I'm in the a same boat. I'm disabled (recent - exactly a year ago to the day) and cannot use a smart phone.

 

[Heffle Gull]

So with my ticket being on my phone, do i just show my phone on the train?

That's how it worked for Man City.

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[Paulie Gualtieri]

That's a great question!

What’s the hole punching arrangements?


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[ofco8]

This is effectively their busiest week of the year. I’ve had luck 3 or 4 times in the last week asking for a call back (not losing place in queue). You are prompted to do it if you wait more than a few minutes. They have indeed called back / several times - and one was at 8.30pm in evening as they are doing overtime this week.

Have also used call back and worked successfully every time. Saves hanging on.

 

[Seagulls over Essex]

You’ve phoned the Seagull Line on Brighton 8049, you’ve phoned the Seagull Line on Brighton 8049, you’ve phoned the Seagull Line . . . .

That's the number for Albion information everyday, 24 hours a day.

 

[Westdene Seagull]

Don’t panic - ticket office will sort it all tomo. No chance anyone not getting in. Surprised you can’t get them on phone though - they are annoyingly hard to get in terms of answering times but they always answer eventually.

The inability to be able to actually speak to a human at the club has been extremely frustrating recently.

I always use the live chat function on the website. Ignore the bot and just type 'agent' and you get a real live person talking to you.

 

[Westdene Seagull]

I can not get an answer on the phone, no matter what options I press.

Live chat has been no help. Just an automated reply.

Type 'agent' to get past the bot.

 

[Wrong-Direction]

Type 'agent' to get past the bot.

Does this work with other businesses

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[Westdene Seagull]

Does this work with other businesses

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Mostly - there's always a keyword - many businesses keep the default - i.e. agent - some change it.

 

[Boroseagull]

Does this work with other businesses

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Works with the Revolut card.

 

[Tom Hark Preston Park]

Mostly - there's always a keyword - many businesses keep the default - i.e. agent - some change it.

That's very handy to know, cheers for that

 

[Iford Albion]

This is effectively their busiest week of the year. I’ve had luck 3 or 4 times in the last week asking for a call back (not losing place in queue). You are prompted to do it if you wait more than a few minutes. They have indeed called back / several times - and one was at 8.30pm in evening as they are doing overtime this week.

Yup. Call back worked well for me too. Set up a few Albion plus accounts for friends and linked accounts etc. for ticket sharing. Very helpful.

The problem is that I only needed to ring because the whole web set up is terrible... It should be much easier to manage this stuff online.

 

[Paulie Gualtieri]

Self (customer) service is often overlooked and significantly advantageous if applied right


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[Chicken Run]

Hi! My name’s Suzie. Thank you for your post. Let’s get started! How can NSC help you today?

Ahh I was right, you are a bot!


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[B-right-on]

Sorry if this has been done to death elsewhere, but I was wondering if anyone else is waiting for their season ticket card to arrive by post?

My phone does not support google pay so I requested and old fashioned card.

I was promised it would arrive today, but nothing.

I have tried to contact the club by phone and email, but I can't get a reply or speak to anyone.

Anyone else in the same boat or any advice on obtaining my ticket?

I haven't got mine yet either. Though I can't make the game (gutted) so I've not stressed about it.

I do keep getting texts saying that I haven't downloaded my ticket which is slightly worrying, but I'll email them next week as this week looks manic and got a week to sort it out.

 

[LamieRobertson]

This is effectively their busiest week of the year. I’ve had luck 3 or 4 times in the last week asking for a call back (not losing place in queue). You are prompted to do it if you wait more than a few minutes. They have indeed called back / several times - and one was at 8.30pm in evening as they are doing overtime this week.

I tried contacting them week before last…a couple of times I went for the ‘call back’ option…..still waiting