They have both been season ticket holders for over 35 years (each - one is aged 87), but apparently increasingly thinking they can't be bothered any more, especially given potential ongoing covid related crap.
Notwithstand the 'covid crap' why is it such a problem just to get in touch with the club to see what's needed. It might be a very simple solution. Not saying your friends are but there seems to be a lot of people on this thread ready to throw their toys out of the pram without really knowing what the alternative to the smartphone or id position is.