So about 18 months ago I spoke to the club and explained that my father was unable to get over from Ireland to use his season ticket regularly, possibly at all, due to illness. As he is 65+, asked about having it changed to a full adult one so it could be used by other adults during these circumstances. Email from Paul Barber making clear this would be completely out of kilter with Premier League regulations, and that there is a massive season ticket waiting list so he either needed to use it or lose it. For context, he's been an STH since 1993.
12 months ago, he receives a letter from the club saying his season ticket is being cancelled and withdrawn with immediate effect due to non-use.
Today, the club announces an initiative to allow all STH's to transfer tickets an unlimited amount of times.
So then, it doesn’t sound as if anybody has seen or heard anything about how the club might treat STHs who can’t attend multiple games. Hopefully this means they’ll just be left alone rather than being punished further.
This post is on this thread, hopefully it may answer your question ngood77