I'm in
When I went up for the Burnley game I stayed at the Holiday Inn. Got a typical ‘how was your stay?’ Email after I checked out, and in the ‘any comments’ box I tongue in cheek said I was disappointed there was no black pudding with the breakfast (given the location it was the only thing I was looking forward to) …….the same day, I got a reply from the General Manager saying he’d been on at head office for months to include it so he was going to use my feedback to have another go at them