The Wizard
Well-known member
- Jul 2, 2009
- 18,399
And those that booked in a Tui shop can do nothing as they've temporarily closed the shops, furloughed all the staff and told customers to wait until the shops open again before they can do anything.
The big problem here, not just for Tui, relates to the furlough scheme which is counter intuitive in the Travel Industry - there is more work to do now that at any other time, rebooks, cancellations, refunds, balance collections etc.. and most staff aren't now working!
Refunds will take ages, not only due to the sheer volume, but also due to the above...
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Absolutely, and I’m not totally selfish I know companies are in trouble and cash flow will be an issue + refunds could take forever but to me, the lack of communication and professionalism TUI have shown is truly appalling, people are going through absolute turmoil in their lives at the moment let alone with the worry of having thousands tied up and being promised fake refunds, I would respect them more if they were just straight with customers and said they don’t have the man power to issue all the refunds and contact all customers. TUI are damaging their reputation massively by lying to their customers. Someone did a poll on twitter and not a single person has had a refund from TUI, not one.