[Albion] ST Holder without Google/Apple pay?

[Jay White]

no passport no driving licence no bus pass no id with DOB and pic on, seems birth certificates universally acceptable everywhere else are not good enough for "Dear Supporter" a generic letter response directly supporters back through hoops of online links going dizzy in circles isnt helpful. Ive no time whatsoever between now and start season to obtain a bus pass i dont want or need (except for a season ticket!!!!!!!!!!!!!!) so looks like i will have to throw away season tickets and apply on match by match basis if the club permit entry without these ridiculous stranglehold's. I cant be alone in having kids with no bus pass or other form of id with DOB and pic on weve been in lockdown for 2 years FFS

]might be the case but where is the EDI consideration?

 

[PeterOut]

]might be the case but where is the EDI consideration?

Won't somebody please consider the poor EDI

I have no idea where electronic data interchange comes into this conversation, but you have mentioned it repeatedly, so I guess it must do somehow. I feel for you - you do not have any spare time over the next 3-4 weeks to obtain any kind of photo ID, and nobody here on North Stand Chat will resolve your problems for you.

OK, cheap shot over.

The club has said repeatedly that they will issue a physical season ticket card for those who have real issues with the new electronic format. What is it stopping you from contacting the club, explaining that you do not want / are unable to use the new style of ticket that is sent to your phone, that you are quite happy to send a photo in to the club, and can they please put that on your physical season ticket? Others on this thread have already said that the club have agreed to do this for them.

 

[dazzer6666]

Won't somebody please consider the poor EDI

I have no idea where electronic data interchange comes into this conversation, but you have mentioned it repeatedly, so I guess it must do somehow. I feel for you - you do not have any spare time over the next 3-4 weeks to obtain any kind of photo ID, and nobody here on North Stand Chat will resolve your problems for you.

OK, cheap shot over.

The club has said repeatedly that they will issue a physical season ticket card for those who have real issues with the new electronic format. What is it stopping you from contacting the club, explaining that you do not want / are unable to use the new style of ticket that is sent to your phone, that you are quite happy to send a photo in to the club, and can they please put that on your physical season ticket? Others on this thread have already said that the club have agreed to do this for them.

I imagine he possibly meant Equality, Diversity and Inclusion…….to the extent the new arrangements prevent some people from getting tickets or make it unduly difficult (answer is the same though, the club have alternatives in place).

 

[Wrong-Direction]

You think you have problems. I still have both my eyes on my passport photo

[emoji16]

Sent from my SM-A600FN using Tapatalk

 

[schmunk]

Won't somebody please consider the poor EDL

I know! The poor lambs...

 

[Jay White]

I imagine he possibly meant Equality, Diversity and Inclusion…….to the extent the new arrangements prevent some people from getting tickets or make it unduly difficult (answer is the same though, the club have alternatives in place).

Yes correct BUT we have no bus pass or other id card with photo on but we do have widely recognised birth certificates. So im on a constant 5 min thereabouts loop, call club "we are extremely busy" well i am too. Then press this and that and eventually we'll call you back only because im working to pay for the money you use im not always there to answer at a drop of a hat so we go on a constant loop. remember ppl have to self isolate and access to even a buss pass if i had need for one isnt obtainable. I have disability and is that a problem seems like it is to some on here prepared to mock me. Shame on you.

The alternatives have to be workable for all EDI else its anything but. Thanks for recognising what EDI is.

Im also dyslexic so apology i don't even know when i misspell at times.

Here are a few barriers to equality. I’ve been assumed to be “He” but my name is widely used as “He” and “She”. A societal expectation re gender. Accessibility is another and ive give examples I cant use a bus, have no bus pass. Here’s an example of inclusivity barrier bullying including on here. As is insensitivity. A perceived underability to perform to the data exchange electronically by phone is another. When you are judgemental you are not inclusive.

 

[dazzer6666]

Yes correct BUT we have no bus pass or other id card with photo on but we do have widely recognised birth certificates. So im on a constant 5 min thereabouts loop, call club "we are extremely busy" well i am too. Then press this and that and eventually we'll call you back only because im working to pay for the money you use im not always there to answer at a drop of a hat so we go on a constant loop. remember ppl have to self isolate and access to even a buss pass if i had need for one isnt obtainable. I have disability and is that a problem seems like it is to some on here prepared to mock me. Shame on you.

The alternatives have to be workable for all EDI else its anything but. Thanks for recognising what EDI is.

Suspect the club staffing is a bit up the creek due to isolation (at the worst possible time)……given previous experience of supporter services I’d be genuinely surprised if they don’t resolve your issues. I don’t think I’ve mocked you.

 

[timbha]

Yes correct BUT we have no bus pass or other id card with photo on but we do have widely recognised birth certificates. So im on a constant 5 min thereabouts loop, call club "we are extremely busy" well i am too. Then press this and that and eventually we'll call you back only because im working to pay for the money you use im not always there to answer at a drop of a hat so we go on a constant loop. remember ppl have to self isolate and access to even a buss pass if i had need for one isnt obtainable. I have disability and is that a problem seems like it is to some on here prepared to mock me. Shame on you.

The alternatives have to be workable for all EDI else its anything but. Thanks for recognising what EDI is.

Im also dyslexic so apology i don't even know when i misspell at times.

Clearly change, and changes such as the move to “phone tickets” are a struggle for people in your situation however I take issue with you over your criticism of the club’s support staff and operations. You seem to make no allowances for any resourcing issues at the club, the legal and security issues (re ID) and that there are still over 3 weeks to go before anyone needs to use their ticket. Give them a bit of time for the rush to die down.

Personal experience is that the club provide excellent customer service and are right up there in catering for people with disabilities, specific needs, etc.

Ps - birth certificates obviously don’t help with photo ID

 

[dazzer6666]

Yes correct BUT we have no bus pass or other id card with photo on but we do have widely recognised birth certificates. So im on a constant 5 min thereabouts loop, call club "we are extremely busy" well i am too. Then press this and that and eventually we'll call you back only because im working to pay for the money you use im not always there to answer at a drop of a hat so we go on a constant loop. remember ppl have to self isolate and access to even a buss pass if i had need for one isnt obtainable. I have disability and is that a problem seems like it is to some on here prepared to mock me. Shame on you.

The alternatives have to be workable for all EDI else its anything but. Thanks for recognising what EDI is.

Im also dyslexic so apology i don't even know when i misspell at times.

Here are a few barriers to equality. I’ve been assumed to be “He” but my name is widely used as “He” and “She”. A societal expectation re gender. Accessibility is another and ive give examples I cant use a bus, have no bus pass. Here’s an example of inclusivity barrier bullying including on here. As is insensitivity. A perceived underability to perform to the data exchange electronically by phone is another. When you are judgemental you are not inclusive.

Maybe all NSC users need to include pronouns in their user names……..

 

[Jay White]

Clearly change, and changes such as the move to “phone tickets” are a struggle for people in your situation however I take issue with you over your criticism of the club’s support staff and operations. You seem to make no allowances for any resourcing issues at the club, the legal and security issues (re ID) and that there are still over 3 weeks to go before anyone needs to use their ticket. Give them a bit of time for the rush to die down.

Personal experience is that the club provide excellent customer service and are right up there in catering for people with disabilities, specific needs, etc.

Ps - birth certificates obviously don’t help with photo ID

I critique the club because they are being unhelpful e.g. I got no acknowledgement of an email so they say after 24 hours get in touch. Cant get through on phone so i email again and i get a reply this time saying we've replied and look at that. ONLY i never got that reply so i have to send another. Instead of saying "refer to my previous reply" why not give that reply again after all i was told the wrong email address so ive no idea if it was received! FACTS if thats a critique so be it. Im encouraged other have said club can be helpful BUT my truth is FAR from that

 

[Jay White]

Clearly change, and changes such as the move to “phone tickets” are a struggle for people in your situation however I take issue with you over your criticism of the club’s support staff and operations. You seem to make no allowances for any resourcing issues at the club, the legal and security issues (re ID) and that there are still over 3 weeks to go before anyone needs to use their ticket. Give them a bit of time for the rush to die down.

Personal experience is that the club provide excellent customer service and are right up there in catering for people with disabilities, specific needs, etc.

Ps - birth certificates obviously don’t help with photo ID

Time isnt available because club say make contact by 1st Aug some ppl have other lives work and so on. If you have no photo id you only have a birth certificate so does that exclude ppl in these circumstances from having a season ticket? why not make that clear at purchase? at that time it stated or made reference i believe to print your own home tickets, maybe someone has screen prints of this? As its off site as far i can see now.

 

[Bry Nylon]

Yes correct BUT we have no bus pass or other id card with photo on but we do have widely recognised birth certificates. So im on a constant 5 min thereabouts loop, call club "we are extremely busy" well i am too. Then press this and that and eventually we'll call you back only because im working to pay for the money you use im not always there to answer at a drop of a hat so we go on a constant loop. remember ppl have to self isolate and access to even a buss pass if i had need for one isnt obtainable. I have disability and is that a problem seems like it is to some on here prepared to mock me. Shame on you.

The alternatives have to be workable for all EDI else its anything but. Thanks for recognising what EDI is.

Im also dyslexic so apology i don't even know when i misspell at times.

Here are a few barriers to equality. I’ve been assumed to be “He” but my name is widely used as “He” and “She”. A societal expectation re gender. Accessibility is another and ive give examples I cant use a bus, have no bus pass. Here’s an example of inclusivity barrier bullying including on here. As is insensitivity. A perceived underability to perform to the data exchange electronically by phone is another. When you are judgemental you are not inclusive.

Probably not what you want to hear but if you are engaging with club in the same tone as you post on here I'm not surprised if you are finding help less than forthcoming. The solution to your circumstances was provided by [MENTION=34704]PeterOut[/MENTION] earlier in the thread.

The club has said repeatedly that they will issue a physical season ticket card for those who have real issues with the new electronic format. What is it stopping you from contacting the club, explaining that you do not want / are unable to use the new style of ticket that is sent to your phone, that you are quite happy to send a photo in to the club, and can they please put that on your physical season ticket? Others on this thread have already said that the club have agreed to do this for them.

However, I am sure there will be reasons why in your case this is not a workable solution.

 

[Jay White]

Probably not what you want to hear but if you are engaging with club in the same tone as you post on here I'm not surprised if you are finding help less than forthcoming. The solution to your circumstances was provided by [MENTION=34704]PeterOut[/MENTION] earlier in the thread.



However, I am sure there will be reasons why in your case this is not a workable solution.

might have something to do with phone club and recorded message says after ive paid 3 minutes listening to a message we are now shut try another time - no mention of when its open again.

 

[Joey Jo Jo Jr. Shabadoo]

might have something to do with phone club and recorded message says after ive paid 3 minutes listening to a message we are now shut try another time - no mention of when its open again.

You can press the number corresponding to the department you want to speak to as soon as the recorded message starts if you know it, or as soon as the number is mentioned in the recorded message. If you've called the club previously you should know that the option for Support Services is 1. The recorded message actually says they are temporarily closed and to try again tomorrow so they are giving you a huge clue as to when they might be open again.

It strikes me that you are just looking for things to moan/criticise the club for about rather than approaching this calmly and giving them a chance to actually reply and help you in what is likely to be a very busy time between this new ticketing systems being rolled out to everyone and probable staff shortages due to holidays and people self isolating.

 

[dazzer6666]

might have something to do with phone club and recorded message says after ive paid 3 minutes listening to a message we are now shut try another time - no mention of when its open again.

Sent you a PM earlier....may help.

 

[Deleted member 37369]

Suspect the club staffing is a bit up the creek due to isolation (at the worst possible time)……given previous experience of supporter services I’d be genuinely surprised if they don’t resolve your issues. I don’t think I’ve mocked you.

My experience of supporter services - and people I know that have called them - is very good.

Latest issue they sorted ... I'm a STH and my two sons are Albion+. I'm (hopefully) going on holiday in September and will miss the Leicester game. I paid the £20 'upgrade' when I renewed my ST (controversial, I know)!! I also paid for both my sons Albion+ memberships. Yesterday we realised that the name of my son who will have my ST for the Leicester game doesn't match his ID. He recently got married and because they already have two kids with surname of mum-day ... my son changed his name to match.

Quick call to supporter services ... short wait to get through ... spoke to a helpful chap who changed the name there and then! Fantastic!!

I also know of an old boy in his 80's who lives near me and has been a ST for decades that only has a cheap old style mobile phone. He doesn't even know how to text on it and doesn't have a computer or email at home. He called them up and they've sorted out a new 'non smart phone' season ticket for him. Job done!

 

[Jay White]

You can press the number corresponding to the department you want to speak to as soon as the recorded message starts if you know it, or as soon as the number is mentioned in the recorded message. If you've called the club previously you should know that the option for Support Services is 1. The recorded message actually says they are temporarily closed and to try again tomorrow so they are giving you a huge clue as to when they might be open again.

It strikes me that you are just looking for things to moan/criticise the club for about rather than approaching this calmly and giving them a chance to actually reply and help you in what is likely to be a very busy time between this new ticketing systems being rolled out to everyone and probable staff shortages due to holidays and people self isolating.

i say it as is how wood i know what number for department? Never rang club in my life before. As for clue open tomorrow from what time to when? Why make it awkward how difficult is it to say we ard open from x time to y time tomorrow?

 

[Bry Nylon]

i say it as is how wood i know what number for department? Never rang club in my life before. As for clue open tomorrow from what time to when? Why make it awkward how difficult is it to say we ard open from x time to y time tomorrow?

If only you had access to the internet.

 

[Guinness Boy]

If only you had access to the internet.

Someone may have strangled the connection


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[Herr Tubthumper]

i say it as is how wood i know what number for department? Never rang club in my life before. As for clue open tomorrow from what time to when? Why make it awkward how difficult is it to say we ard open from x time to y time tomorrow?

All the information for supporter services is here:

https://www.brightonandhovealbion.com/club/club/contact-us

Maybe use the email address if calling is an issue?