Gus is god
Banned
- Sep 9, 2011
- 1,637
- Thread starter
- #21
i just spoke to southern they will amend my ticket even though its been printed but with a £10 admin fee.
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Southern Rail
- Thread starter Gus is god
- Start date
Ernest
Stupid IDIOT
Exactly and the £20.50 is a discounted online fare which has different conditions to one bought at stations. Try booking a cheap ticket on Easyjet or Ryanair and trying to travel on a different day or flight to which you've booked.
Brian Fantana
Well-known member
That's good, I'm pleased for you. As annoying as admin fees are, they seem inescapable these days.
Gus is god
Banned
- Sep 9, 2011
- 1,637
- Thread starter
- #24
the 20.50 is the same price brought in the station, trust me i do it every 2 weeks
Ernest
Stupid IDIOT
Then you should know all the conditions when you book then
Gus is god
Banned
- Sep 9, 2011
- 1,637
- Thread starter
- #26
erm well no not really as i never had a issue like this before and even the man i spoke to on the phone agreed that there system is bollocks.
Maybe the Southern Rail staff should know about the Rainy Day Guarantee?
Brian Fantana
Well-known member
This.
Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 72,352
Maybe the moral is to always book the Rainy Day Guarantee online and avoid the admin charge if you then can't travel
Rainy Day Guarantee : Southern
Rainy Day Guarantee : Southern
Gus is god
Banned
- Sep 9, 2011
- 1,637
- Thread starter
- #30
Well i can't get the £10thing as my station is actually run by south eastern. I went a little ape shit then. And the station manager came down and so did a btp ofofficer which made me giggle. He told me to not call southern as there just palming me off and to get on the train with the ticket i have now and he thinks the ticket inspector will understand my situation. If he don't buy a new ticket and send the one dated the one15th to southern and to also make a complaint.
Bummer.
I learnt a very expensive lesson before Christmas buying my first ever season ticket from Ashford Int to St Pancras. After investigating the website I read that I can buy my ticket at any South Eastern station and at St Pancras and that cheques are to be made payable to South Eastern Railways or whatever it is called
I was given my cheque on the last day at work and I was flying back to Ireland that evening. So there I am st St Pancras in the queue with my cheque and photos waiting in line, I get to the front and I'm told that the cheque needs to be written out to East Midlands Railways who operate St Pancras. I couldn't do it and, worse still, I wasn't flying back until after the price rises on Jan 4th.
This cost me an extra £584 for the year, eek, and not a mistake I will make again in a hurry.
Tricky Dicky
New member
Bummer.
I learnt a very expensive lesson before Christmas buying my first ever season ticket from Ashford Int to St Pancras. After investigating the website I read that I can buy my ticket at any South Eastern station and at St Pancras and that cheques are to be made payable to South Eastern Railways or whatever it is called
I was given my cheque on the last day at work and I was flying back to Ireland that evening. So there I am st St Pancras in the queue with my cheque and photos waiting in line, I get to the front and I'm told that the cheque needs to be written out to East Midlands Railways who operate St Pancras. I couldn't do it and, worse still, I wasn't flying back until after the price rises on Jan 4th.
This cost me an extra £584 for the year, eek, and not a mistake I will make again in a hurry.
Arrghh. Last week I was renewing my yearly ticket, for the princely sum of £3920. There was absolutely nowhere on the Southern wwebsite that tells you who the cheque should be payable to. It does say they don't take personal cheques, but they do take company cheques. I took a gamble and told my company to make it out to "Southern" and was righ, fortunately.
Ernest
Stupid IDIOT
We do, this doesn't instance isn't covered and the OP is not even dealing with Southern Railways but South Eastern which is a totally different company with policies
Have to concede on that in the light of further information to that effect. Things ain't what they used to be though, back in my day ................
Gus is god
Banned
- Sep 9, 2011
- 1,637
- Thread starter
- #35
Well given the fact southern and southeastern trains both operate out this.station they should know there policy
Arthur
Well-known member
Which in it's self is f***ing annoying as your both owned by the same company!!
Ernest
Stupid IDIOT
So should you as you tick a little box when you book to say you understand the terms and conditions when you book the ticket online
Ernest
Stupid IDIOT
But in the eyes of the government they must be run as 2 completely separate businesses/companies
seagullondon
New member
- Mar 15, 2011
- 4,442
if it costs the same 20.50 to buy a ticket online and buy one from the station why did you buy one in advance may i ask?
