Yoda
English & European
As a 'customer', when I buy a ticket for a train journey, I expect the train to arrive on time and deposit me at my destination on time. If you have a problem with the working practices of your company then please take it out with them. When you take your grievances out on the travelling public then don't expect any support from us.
If you expect a rail service like that, I suggest you move to Japan. I believe they are the only Country to run a service as close to what you are requiring.