Seagull Player

[Herr Tubthumper]

Well that's ruined my Saturday afternoon.

Very much this. It's really depressing. I really look forward to listening to the games.

 

[KZNSeagull]

It is nothing to do with service....its all about bandwidth.

if your having issues you have some services, app, or update, pulling something from somewhere on the internet in the background.

I can assure that it is nothing to do with bandwidth - the bandwidth I get here is rubbish, and yet most games Player is not bad.

 

[Insider]

good time to reset it with just over 10minutes left. sake

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

 

[Ⓩ-Ⓐ-Ⓜ-Ⓞ-Ⓡ-Ⓐ]

Gone again...

 

[mr sheen]

And gone again

 

[Djmiles]

Paying for a product that is not fit for purpose....money back please.

 

[Napper]

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

Reactive rather than pro active.

Most company's an employee be disciplined for that approach

 

[Driver8]

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

Then bring it in house. They are not keeping up their side of the contract so cancel it.

 

[Shinbreath]

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

So the question is, what can be done by the club to ensure that the fans unable to get to the game can still enjoy listening to the game, almost trouble free, in the future ?

 

[ManxSeagull]

Disgraceful, if they cannot provide a service for the full match a refund should be issued. In any other line of business you cannot charge for something and fail to provide that service

 

[Ⓩ-Ⓐ-Ⓜ-Ⓞ-Ⓡ-Ⓐ]

How come the Middlesborough commentary isn't available for this match? Usually when there's problems with our stream I just switch over to the opposition stream, but it's not possible today. How come?

 

[Miami Seagull]

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

The club have been saying this for ages. Time to come up with an alternative perhaps?

 

[KZNSeagull]

I think we need to bear in mind that this is outside of the club's control. Frustrating it is, but ranting at the club's PR person ain't going to help much - he himself just described the service as shambolic.

 

[severnside gull]

oh well tht is that I guess ...... . back on air - got 8 seconds of commentary - then gone again.

 

[Muzzy]

100% incompetence isn't an excuse. Every subscriber to this crap service should receive a full refund. There must be something seriously wrong if you are paying for a service not fit for purpose. At least Dick Turpin wore a mask!

 

[KZNSeagull]

The club have been saying this for ages. Time to come up with an alternative perhaps?

Unless they do a totally independent solution, they will still be at the mercy of the BBC!

 

[Shropshire Seagull]

All the time there are fools paying out for a substandard service, I expect this to continue.

If everyone cancelled their subscription, then there would be no bonus money to be had from selling the commentary on and the BBC could then just broadcast over the internet like their normal radio digital service.

Stop paying for shit - vote with your feet ....

 

[Herr Tubthumper]

We didn't ask them to for that very reason, it has just dropped out... we are between technical support and BBC Sussex trying to resolve. We share your frustration, anger and annoyance at the shambolic service provided. We are trying to resolve, but the so-called experts provided by the FL simply are NOT!

This type of response really does not reassure me.

 

[Driver8]

How come the Middlesborough commentary isn't available for this match? Usually when there's problems with our stream I just switch over to the opposition stream, but it's not possible today. How come?

They have presumably realised it's shit and do their own thing.

 

[Napper]

Make sure we all complain. All we can do

Is it barber we mail ?