removing trojans from laptop

[BensGrandad]

I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

 

[Stumpy Tim]

Sounds like you've been had. Norton (Symantec) wouldn't charge you £169 to remove a trojan.

 

[Insel affe]

I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it

What are you on about, its all Greek to me.

 

[Tom Hark Preston Park]

Sensible advice: do NOT hand over £169.

 

[Dick Head]

Download and run Malwarebytes.

 

[BensGrandad]

It came up on the symantec showing to contact their support no. I had trouble understanding the chap as he was of Indian origin and spoke very poor English

 

[Insel affe]

It came up on the symantec showing to contact their support no. I had trouble understanding the chap as he was of Indian origin and spoke very poor English

Does he need your pin number to release the pigeon stuck in your bank account box.

 

[BensGrandad]

Download and run Malwarebytes.

Will that gaurantee to remove it.

 

[spence]

Download and run Malwarebytes.

This with bells on. I downloaded this last year after having problems and it was the only program to clear Trojans and other nasties including some malicious toolbar. It removed everything that virus software couldn't. Don't take much looking to get a key code for the full version either.

 

[brightn'ove]

This must be a joke ...

But who has the time to post 40,000 times on a parody account?

It's a tough one.

I'll do it for £100

 

[BensGrandad]

Does he need your pin number to release the pigeon stuck in your bank account box.

I did ask for sensible solutions but obviously that is beyond some people.

 

[thedeadone]

http://www.symantec.com/security_response/writeup.jsp?docid=2007-101013-3606-99
This explains what you have got.
I expect it has also disabled your real norton that may need to be reinstalled.
Download and run Malwarebytes is the best bet.

 

[Dick Head]

Will that gaurantee to remove it.

It's the best there is IMHO.

 

[brightn'ove]

It's worth noting that calling that number may have also cost you a fair bit.

 

[Worthingite]

Peel them off gently so that nothing is spilt on the keyboard. No one likes sticky keys...

 

[Luke93]

If you're not confident in removing it, take it to a shop. And don't firget to breathe.

 

[El Sid]

I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

Delete the horse.

 

[Curious Orange]

To advance on what everyone else has said.

Reboot your PC in 'Safe Mode with Networking', then download Malwarebytes and run it.

 

[BensGrandad]

Thanks to those who have suggested malwarebytes I will try that.

 

[StonehamPark]

I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

I'll do it for £159