Online ticket buying confusion

[hans kraay fan club]

That's where my second problem lies.

I don't know her password (I have her Fan No), and the option 'Forgot Password' doesn't send an email like it claims to do.

So, I can't move forward.

[MENTION=236]Papa Lazarou[/MENTION] if you've never changed her password, it will be set as the postcode her ticket is registered at. Capitals for the letters, and needs the space [XXnn nXX]

hope this helps.

 

[Guinness Boy]

Priority and Severity must be High or Critical on all of these.

Absolutely

Estimated fix date?

Two days after we're knocked out of the FA Cup. 2016.

 

[studio150]

Got mine fine on IE 9 this morning. Don't see what all the fuss is about. Some people like a drama!

No, people expect the system to work without issues on all operating systems

 

[Langley]

When you purchased the ticket, there should have been an option (possibly top right hand corner) to print. You hit this and print them on your printer at home, presuming you have one.

Why don't you go online to purchase a ticket to understand the problems that a lot of us are experiencing, instead of suggesting the poster does not know what he doing.

 

[Jerryatric]

Anyone else order print at home tickets over 3 hours ago and still not been sent the link??

Same here!

 

[Langley]

Oh just marvellous. I bought my tickets on the iPad thinking the club would send an email with the option to print the tickets through separately. I've got the YesPay email confirming money has been paid but no link too print off tickets when I get home later.

Great!!!!

Me too, contacted club who told me that there was a delay, and that it would eventually come through.

 

[hans kraay fan club]

Same here!

I made three separate purchases. Two tickets to print have arrived exactly 2hrs 20 mins after the confirmation e-mail. The other, which I was only able to book 40 minutes after the others, not arrived yet.

 

[jamie the seagull]

I know it's on a separate thread but it is not a surprise that there is a long queue at the amex.......having thread this thread ....

 

[Beach Hut]

All print at homes have arrived

 

[Papa Lazarou]

[MENTION=236]Papa Lazarou[/MENTION] if you've never changed her password, it will be set as the postcode her ticket is registered at. Capitals for the letters, and needs the space [XXnn nXX]

hope this helps.

Thank you very much.

Sadly it would appear I HAVE logged in before

 

[crabface]

What a kefuffle. Nice to know im not the only one awaiting the print at home link. I wrongly assumed it would be instant.

On a side note the moment i bought my ticket the site signed me out and now i cant log back in. This system has clearly been tested very poorly.

 

[Papa Lazarou]

Absolutely



Two days after we're knocked out of the FA Cup. 2016.

I think we need a defect triage call - who's the defect manager for this project?

 

[Bozza]

Thank you very much.

Sadly it would appear I HAVE logged in before

We did all the F&F stuff for, I think, the Reading cup game last year, but that would have been on the old ticketing system, I believe.

 

[Dick Knights Mumm]

I think we need a defect triage call - who's the defect manager for this project?

He left in December.

 

[Guinness Boy]

I think we need a defect triage call - who's the defect manager for this project?

I nominate Bozza.

 

[Bozza]

I nominate Bozza.

You joke, but...

1. I spoke to the club about fan-facing systems over a year ago.

2. I alerted the club to an issue on the site that allowed me to buy as many tickets as I wanted this morning. I had well over £2000.00 of tickets in my basket, covering all the available seats in blocks F and G in the WSU. They've fixed that one now.

 

[Diablo]

exactly same for me have bought two of my three however U18 has been charged as Adult and am unable to buy second adult.tried ringing twenty fifth in que...nightmare

 

[happypig]

exactly same for me have bought two of my three however U18 has been charged as Adult and am unable to buy second adult.tried ringing twenty fifth in que...nightmare

My lad was charged as U18 (when I finally figured out I had to add him again)

 

[SurreySeagulls]

Lets' be clear. The club have engaged a company who clearly do not know how to design/test/run a ticketing site. The only decent thing I can see so far is that the man crosses' your screen at the right pace. Still have random persons on my friends and family and lost those that should be there. Can buy other peoples tickets but have resisted so far so that by the time the weekend is out they will have fixed the vast array of bugs in the system that were clearly not tested in anyway shape or form.

 

[Pretty pink fairy]

You joke, but...

1. I spoke to the club about fan-facing systems over a year ago.

2. I alerted the club to an issue on the site that allowed me to buy as many tickets as I wanted this morning. I had well over £2000.00 of tickets in my basket, covering all the available seats in blocks F and G in the WSU. They've fixed that one now.

Thats appalling ,who sets up their sites
regards
DR