[Albion] New ticket exchange

[Postman Pat]

Despite what PB said last week about the ticket exchange, it appears they have a new one anyway.....

Brighton & Hove Albion are delighted to confirm that a new official ticket exchange has now been launched and will be in place for the remainder of the 2017/18 season.

With virtually every game in the Premier League selling out, the demand for tickets has never been higher.

The new ticket exchange on seagullstickets.com allows season ticket holders and 1901 members to list their tickets for sale for any matches they are unable to attend and receive a pro rata refund in to their nominated bank account.

How does it work?

To sell your season ticket seat, go to seagullstickets.com/resale and login to your online ticketing account.

Where prompted, click the link to view a list of any games currently on sale where you may list your ticket for exchange (please note you may only list your own seat, so each supporter must log in to their own account to list their ticket).

You can also access this link by clicking on your name in the top right hand corner and then clicking ‘personal details’. On the top right of the screen under ‘Alerts’ you will be able to locate the ticket exchange.

When listing your ticket you will be asked to enter your bank account details and tick the box to list your ticket for sale.

Once the club reaches sell out, any tickets listed on the exchange will be made available to supporters with the credentials to purchase tickets.

If you change your mind and want to attend the match you have listed your ticket for, as long as the ticket has not sold, you can de-list it and use your season card (however if it has sold this cannot be reversed).

Once the seat sells, STHs will recoup 1/19th of the cost of their season ticket (1/23rd for 1901 members due to the inclusive cup games) minus a £1 administration fee.

Refunds will be processed by bank transfer up to 5 working days after the game has been played and those supporters who successfully sell their tickets will be emailed and advised a refund has been processed.

Tickets listed on the ticket exchange will be sold at adult match ticket price. Disabled supporters seated with a personal assistant should note both tickets must be listed together for sale.

https://www.brightonandhovealbion.com/news/2018/march/albion-launch-new-ticket-exchange-system2/

 

[CP 0 3 BHA]

Well that seems very fair and a huge improvement.

 

[Titanic]

Full pro-rated refund - £1 is a great deal. Nice one.

 

[BigBod]

Sorted. Stand by for the moaners though, they will soon be along.

 

[Petee]

Refunded as cash? No shop voucher?

What's the catch?

 

[Tom Hark Preston Park]

Got there in the end. Great to see that PB has finally succumbed to 'customer' pressure. Tho he'd never in a million years admit it. Fair plays anyway

 

[Titanic]

Refund rates:

 

[Peter Grummit]

That is very good, credit to PB and his team.

I think this is designed to get many more people to make tickets available, and therefore to reduce the number of empty seats at games, to everyone's benefit.

PG

 

[spence]

Well done BHA

Just need a scheme for early leavers.

 

[Tom Hark Preston Park]

Well done BHA

Just need a scheme for early leavers.

Reverse turnstiles and pro-rata deduction of loyalty points

 

[chaileyjem]

Got there in the end. Great to see that PB has finally succumbed to 'customer' pressure. Tho he'd never in a million years admit it. Fair plays anyway

Except he did and explained why they were working on this new system a while back, which Insider reposted last week.
'We could have had a fully functioning ticket exchange in place some time ago. Again, as previously explained, there have been two key reasons why it hasn’t been put in place: (1) a lack of demand (few sell out crowds) in previous seasons has meant this hasn’t been a priority when budgets have to be prioritised and (2) the available business models wouldn’t have worked for the club – or, more importantly, for our fans. Instead, we have developed a simpler system built from scratch that is more cost effective for the club and, as importantly, for fans."
see rest at much greater length as per - via https://nortr3nixy.nimpr.uk/showt...e-(post-306)&p=8371412&viewfull=1#post8371412

 

[Tom Hark Preston Park]

Except he did and explained why they were working on this new system a while back, which Insider reposted last week.
'We could have had a fully functioning ticket exchange in place some time ago. Again, as previously explained, there have been two key reasons why it hasn’t been put in place: (1) a lack of demand (few sell out crowds) in previous seasons has meant this hasn’t been a priority when budgets have to be prioritised and (2) the available business models wouldn’t have worked for the club – or, more importantly, for our fans. Instead, we have developed a simpler system built from scratch that is more cost effective for the club and, as importantly, for fans."
see rest at much greater length as per - via https://nortr3nixy.nimpr.uk/showt...e-(post-306)&p=8371412&viewfull=1#post8371412

Wondered how long it'd be before PB's Junior Minister Of Information raised his ugly head

 

[spence]

Wondered how long it'd be before you raised your ugly head

Didn't you know ? If Paul Barber is mentioned on NSC, [MENTION=24867]chaileyjem[/MENTION] has alerts set on his computer and Apple phone.

 

[sully]

Great news, but needs extending to bronze members too (I’m not one).

I don’t see why they shouldn’t be able to re-list their ticket if circumstances change. Maybe a slightly higher handling fee as the club won’t be making much by re-selling it at the standard match day price but better for the fan than losing the full ticket price.

 

[kevo]

This is excellent. Barber IN!

 

[dazzer6666]

Very good news.........

Not sure the demand to extend to Bronze membership is really there. Imagine the vast majority of tickets are purchased when people know they can go within a fairly short timescale before the game, unlike STHs where you're committing over a year ahead for some games (without knowing when the games are)

 

[mac04]

Overall, I expect the club will benefit from this as STH's will be a bit less inclined to give their ticket away free to friends and family members if they can get £30 from the club.

 

[hans kraay fan club]

There must SURELY be a limit on how many times you are allowed to list your ticket?

Do it mention that anywhere?

They would want to create a situation where it is seen as desirable to buy a STH, benefit from the low pro-rata costs, but only go the 6 big games, and return for all the others (assuming the sell-outs continue, of course...)

 

[Notters]

This is really excellent (assuming it works!) - well done the club.

There must SURELY be a limit on how many times you are allowed to list your ticket?

Please don't suggest this to the club! Oh, you just did. This is more likely to inconvenience things for long distance fans, of which there are many (and I will be soon).

 

[Tom Hark Preston Park]

Didn't you know ? If Paul Barber is mentioned on NSC, [MENTION=24867]chaileyjem[/MENTION] has alerts set on his computer and Apple phone.

I appear to be on his permanent watchlist. It's a great honour.