New BHAFC ticket website

[Jam The Man]

May I ask which telephone number and option number you used to get this sorted out.

I actually eMailed, and got a reply a couple of hours later.

 

[Giraffe]

loyalty points are showing

Where are you seeing these?

 

[Rugrat]

To make their life easier and not clog up the lines, try emailing:

Supporter.services@bhafc.co.uk

They replied within minutes to my query.

Cheers for that ... my p/w reset within an hour and all OK now.

I can't see loyalty points either

 

[HawkTheSeagull]

I logged in with no issues at all - no idea what the fuss is about

 

[Deleted member 22389]

works with neither fan number nor email for me. Usual IT teething problems.

Really on something like this there should be no excuses. Why couldn't they test the site thoroughly before launching, unless it was late and the club panicked to get the new ticket system up. Tried my details couldn't log in. Club will lose money if they don't get it sorted.

 

[doogie004]

Just spoke to club having same issues and was told if u have more than 1 account attached to your email then may cause problem ,nice man sorted all issues over phone while I checked it with him all working thank u nice man

 

[Rugrat]

Really on something like this there should be no excuses. Why couldn't they test the site thoroughly before launching, unless it was late and the club panicked to get the new ticket system up. Tried my details couldn't log in. Club will lose money if they don't get it sorted.

They likely outsourced the dev and testing, or perhaps it's a general "upgrade" across all FL sites.

They should put up some sort of note on OS though

 

[dazzer6666]

Where are you seeing these?

Aha, interesting. I can log on to the old site and see all my details using fan number and password - http://www.seagulls.talent-sport.co.uk, but get 'user not found' if I access the 'new' site via link from the clubs homepage - http://www.seagullstickets.com/

Thought therefore maybe the old site has only duff/old info on it, but it is showing 14/15 ST purchase.

 

[Wilka]

The club re set my account really quickly when I e-mailed them.

The site is really slow on my work PC anyone else finding that? Doesn't feel like an upgrade really.

 

[Albion_Dave]

The club re set my account really quickly when I e-mailed them.

The site is really slow on my work PC anyone else finding that? Doesn't feel like an upgrade really.

Exactly the same. Great service by the club but site is really slow.

 

[Deleted member 22389]

Aha, interesting. I can log on to the old site and see all my details using fan number and password - http://www.seagulls.talent-sport.co.uk, but get 'user not found' if I access the 'new' site via link from the clubs homepage - http://www.seagullstickets.com/

Thought therefore maybe the old site has only duff/old info on it, but it is showing 14/15 ST purchase.

I tried the old site to and that worked. I can only presume that our details have not been transferred across yet or they have and been corrupted along the way which is why they reset the password. As rugrat mentioned, a note on why this happening would be helpful to all supporters.

 

[dadams2k11]

Why are people calling and emailing club to change password when you can do it on the site?

 

[S'hampton Seagull]

Why are people calling and emailing club to change password when you can do it on the site?

As the FAN numbers have not been recognised in some cases (inc. mine) and this appears to be the way to sort the issue out.

 

[Deleted member 22389]

Why are people calling and emailing club to change password when you can do it on the site?

I couldn't even do that on the new site either because it is not recognising my fan number.

 

[studio150]

Exactly the same. Great service by the club but site is really slow.

So why am I still waiting for a response, not great service in my mind. Site doesn't work and emails not actioned.

 

[Albion_Dave]

So why am I still waiting for a response, not great service in my mind. Site doesn't work and emails not actioned.

I would maybe try sending again. Sounds like they have had quite a few so it might of got missed in the avalanche.

 

[dolphins]

When I tried to use the link on the site, it tried to reset one of my Friends and Family accounts, rather than mine...

 

[KJP]

I can log in fine, no mention of loyalty points anywhere though, no friends and family either

 

[Barrow Boy]

Cancelled S/T back in April, (mainly due to finances) with the idea of buying matchday tickets this season as and when I could afford them. Club still send me e-mails and stuff through the post (got Sami's post card this week) and they quote my fan number each time. Tried to log on to the ticket website and it doesn't recognise my fan number/password or e-mail address. Tried the 'forgotten password' link, still no joy and if I try and create a new account it says 'account already exsists'. Looks like this is going to invlove a long phone call to the ticket office, assuming the club would like me to actually buy a ticket when I can afford it!

As advised I sent an e-mail to the club today and they replied 2hrs later and have sorted the problem out.

 

[Bozza]

I've heard from the club on this...

1. An update is scheduled to be run tonight that will permit everyone to login with Fan Number and password (or postcode if the account has not been accessed before).

2. Loyalty points update in due course.