[Albion] MyAlbion Digital - got to create new account for ticketing site

[Napper]

230 correct then , cheers

 

[Timbo]

are points shown bottom right of the main page ?

Mine just says 230 STH Points.

Was on about 1300 ish

?

I think you’re looking at the time.

 

[Munkfish]

I havent recieved the confirmation email and have requested it twice.

Its the correct email and checked all spam folders so not sure what to do next.

an FAQ's on the website wouldnt go a miss.

 

[Scunner]

Not getting the validation email

 

[doogie004]

Me too! Tried numerous times this morning on my Fan Number on my season ticket card.
Good to see this system has been well thought out and thoroughly tested...!!!

Spoke to office said they were going to send me the link so waiting on that but said they were v busy [emoji1696]


Sent from my iPhone using Tapatalk

 

[Wozza]

Just had two members of the women's team turn up at the door to help me. GREAT service.

 

[GM98]

My account has linked to the shop but when I try to link to the ticketing account I get the following since yesterday
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Can anyone help?

And as if by magic after this posting, suddenly it works! And they say Barber does not read NSC.

 

[bluenitsuj]

I havent recieved the confirmation email and have requested it twice.

Its the correct email and checked all spam folders so not sure what to do next.

an FAQ's on the website wouldnt go a miss.

Not getting the validation email

Took 12 hours for mine to come through. I requested resend a couple of times yesterday evening but only got the confirmation this morning. All sorted now.

 

[Bodian]

Supporter Services very helpful - sent me a link, all works now.

 

[Worthing exile]

Initially had the same problem.

Then I noticed in the FAQs it said if you used a different email address when you re-registered to the one you originally used, it wouldn't find you.

I just edited the email address and it's now let me link the ticket account

Made the same mistake. How do I get back in to change the email address?

 

[Munkfish]

Called the club, they sent me a link, now sorted.

Far from ideal for both club and fans needing to call. I wonder if its a problem with certain email accounts, mine is with Sky, which is supported by Yahoo I believe. No one else I know has had a problem.

 

[Neville's Breakfast]

All sorted here as well. Supporter Services completed the process for me so I didn’t need to be sent an e mail link to confirm. They say it is a problem with certain e mail providers, including yahoo. Makes sense because my wife has a yahoo address whilst mine is gmail (which worked first time). I must say that on the few occasions I have needed help from Supporter Services they have been very helpful and efficient. Today was no exception, which was very impressive given the busy morning they must have had.

 

[Bodian]

All sorted here as well. Supporter Services completed the process for me so I didn’t need to be sent an e mail link to confirm. They say it is a problem with certain e mail providers, including yahoo. Makes sense because my wife has a yahoo address whilst mine is gmail (which worked first time). I must say that on the few occasions I have needed help from Supporter Services they have been very helpful and efficient. Today was no exception, which was very impressive given the busy morning they must have had.

Indeed - couldn't agree more.

 

[The Oldman]

All sorted here as well. Supporter Services completed the process for me so I didn’t need to be sent an e mail link to confirm. They say it is a problem with certain e mail providers, including yahoo. Makes sense because my wife has a yahoo address whilst mine is gmail (which worked first time). I must say that on the few occasions I have needed help from Supporter Services they have been very helpful and efficient. Today was no exception, which was very impressive given the busy morning they must have had.

Mine sorted now. Excellent help from Supporter Services.

 

[PILTDOWN MAN]

Called the club, they sent me a link, now sorted.

Far from ideal for both club and fans needing to call. I wonder if its a problem with certain email accounts, mine is with Sky, which is supported by Yahoo I believe. No one else I know has had a problem.

I'm with sky, no email yet

 

[Bob!]

Took 12 hours for mine to come through. I requested resend a couple of times yesterday evening but only got the confirmation this morning. All sorted now.

same here

all good now

 

[dazzer6666]

I havent recieved the confirmation email and have requested it twice.

Its the correct email and checked all spam folders so not sure what to do next.

an FAQ's on the website wouldnt go a miss.

The email telling you to do it also tells you what to do if it doesn't work.........I emailed the special email address they have for this purpose and got a quick response. As usual Supporter Services doing a great job.

 

[BNthree]

They say it is a problem with certain e mail providers, including yahoo. Makes sense because my wife has a yahoo address whilst mine is gmail (which worked first time).

This would make sense. Also I'd like to point out this isn't the club's fault but the fault of the filtering done by those email providers. Not much the club can do about that.

 

[ManOfSussex]

Emailed the club in regards to the activation link - response within 15 minutes from Supporter Services - all sorted. Very impressive turnaround and service from Support Services as always, as they must be getting inundated with queries on this.

 

[Bozza]

This would make sense. Also I'd like to point out this isn't the club's fault but the fault of the filtering done by those email providers. Not much the club can do about that.

There's plenty an organisation sending emails to customers can do to prevent blacklisting or bouncing happening by certain email service providers.