[Food] Iceland fail to deliver turkey with online order for Xmas

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Weststander

Well-known member
Aug 25, 2011
69,289
Withdean area
Tried shopping online once with Tesco's just to test the water before Xmas. Never again. Over 60% of the items had little or no time left in eat by/ use by dates. As a result back in person to buy those items again. Online supermarket shopping is brilliant for people who cannot for whatever reason go to the shops in person.
Iceland is good for the Greggs range of goodies a d that's all.

Sent from my SM-G925F using Tapatalk

90% of the time, we have groceries home delivered.

The main negative, whether it be Ocado/Tesco/ASDA/Sainsbury's/Waitose, is that the trolley filler lazily dumps you with fruit, veg and 'fresh' baked products all about to reach their use by date. So after a few short days, you end up dumping rotten fruit and veg.

Whereas in the supermarket, we'd be more picky.
 


portlock seagull

Well-known member
Jul 28, 2003
17,778
I still don’t understand why people trust THE most important things like this to delivery networks that aren’t set up to cope with double the volume. As others have said, order local and take a walk down to the shops to collect. Or even defrost a frozen one ordered weeks earlier. The click economy creaks at Christmas and many people still don’t get this. Companies can’t cope and over promise. There will always be casualties.
 


KZNSeagull

Well-known member
Nov 26, 2007
21,097
Wolsingham, County Durham
90% of the time, we have groceries home delivered.

The main negative, whether it be Ocado/Tesco/ASDA/Sainsbury's/Waitose, is that the trolley filler lazily dumps you with fruit, veg and 'fresh' baked products all about to reach their use by date. So after a few short days, you end up dumping rotten fruit and veg.

Whereas in the supermarket, we'd be more picky.

Depends on the shop. Our local Tesco are extremely picky with what they choose and will always try to get the longest date possible. Usually, if they only have short dates on an item, they do not fulfil that part of the order rather than send out stuff that they know will piss off a customer.
 








spence

British and Proud
Oct 15, 2014
9,953
Crawley
Do you not understand the meaning of '48 hours at room temperature'? :facepalm:

Anyway, I had duck!
Fatty and tasteless even after stuffing it . Won't waste my time with duck again. Stick to chicken or Turkey
 


spence

British and Proud
Oct 15, 2014
9,953
Crawley
I received a message saying my online order would be delivered as booked last Friday between 3 and 5pm but they were out of stock of turkey. 5 days later and countless messages (mostly incorrect copy and paste replies) they kindly informed me that they had reviewed my order and I had now been charged for the turkey I had received! I have only been querying where my free substitute item is that they offered having failed to deliver a turkey. Their incompetence is beyond belief. Did anyone else experience problems with the 'Online Retailer of the Year'.

Make an official complaint to Iceland's head office. Some companies are generous if your complaint is genuine and serious. Others not so.

One company who are excellent at rewarding you if you complain(they will follow it up) is Greene King. Poor one is Harvester,
 




lawros left foot

Glory hunting since 1969
NSC Patron
Jun 11, 2011
14,077
Worthing
I received a message saying my online order would be delivered as booked last Friday between 3 and 5pm but they were out of stock of turkey. 5 days later and countless messages (mostly incorrect copy and paste replies) they kindly informed me that they had reviewed my order and I had now been charged for the turkey I had received! I have only been querying where my free substitute item is that they offered having failed to deliver a turkey. Their incompetence is beyond belief. Did anyone else experience problems with the 'Online Retailer of the Year'.

I've got some left in my fridge if you want it, PM me.
 




Questions

Habitual User
Oct 18, 2006
25,510
Worthing
Am just about to throw out 4lb of turkey breast. Seems a waste but what can you do with it now ?
 








studio150

Well-known member
Jul 30, 2011
30,233
On the Border
I don't believe the OP and reckon they watched the the good life episode which was on the other day where Margo has to cancel Christmas Day social events as Harrods don't deliver on Christmas day having sent everything back because the tree was 6 1/4 inches too short
 








Pavilionaire

Well-known member
Jul 7, 2003
31,267
Result just in: Iceland 0 Turkey 1.
 


Fungus

Well-known member
NSC Patron
May 21, 2004
7,156
Truro
Am just about to throw out 4lb of turkey breast. Seems a waste but what can you do with it now ?

We strip our turkey carcass, freeze it in meal-sized zip-lock bags, and do curry with it for a few months. Justifies the price of a big bird.

Which, incidentally, we ordered a few months ago from a local farm. They hang it for about a week after slaughter, which adds to the flavour. Wouldn't touch "freshly frozen" turkeys with a bargepole.
 




Questions

Habitual User
Oct 18, 2006
25,510
Worthing
How big was the effing turkey if you have 2 kg of breast left?

It was a boneless crown from my son in law (he works for a meat company so free ) that weighed about 7kgs. So just meat. There are only so many turkeys sandwiches you can eat. I wouldn’t have wanted to fight the whole bird that’s for sure.
 


Hazwaz

Active member
Jul 23, 2012
215
Hove
We always use local Wickenden Butchers in Hangelton ps they have just started online ordering.(no we are just customers,before anyone says)
 


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