You cannot ban people from football for something like this, especially as it is in the T&Cs that purchase of a ticket is all that is required for loyalty points. The club still have not admitted their culpability in this case. £10 = 10 points, people were bound to abuse the system. The overall loyalty point scheme is OK, but there are faults and the allocation of points is one of them.
I think [MENTION=27447]Goldstone1976[/MENTION] dug out two pieces of differing Ts&Cs copy, one of which at least implied that attendance was required.