Gift for the Albion ticket office

[KneeOn]

He's a star, and so is his team. Walked in, stood for about ten minutes in a queue to get a Peterboro away ticket, walked up. Easy stuff! All done fast, no troubles. Just how it should be. Slick operation they've got there given the circumstances. I buy online now just to save them having to deal with ANOTHER face to face because if it helps them get through more customers face to face and keep things smooth then i'm happy to pay an extra two quid.

 

[Fef]

Paul is an absolute acrobat - he bends over backwards all the time. Brilliant service.
Other organisations would do well to send their call centre supervisors to the ticket office to see how it should be done.

 

[seagullsovergrimsby]

Brilliant idea. The ticket office , in my opinion has transformed from a "Am I bothered ?" set up into a professionally run outfit we can all be proud of.

 

[Twinkle Toes]

They are top top people who have dealt with a difficult workload in the last year very very well. The attractive addition of the blonde one is also an added bonus!

I can't remember the name, but I know he's a Plymuff supporter.

 

[Mr Smggles]

So helpful whenever i have called, fantastic customer support 10/10

 

[Jim in the West]

Great idea - they are a superb example of what "customer service" should mean.

 

[The French Mistress]

No one's offered, but would you like some financial help with said wine ?

 

[fire&skill]

I would gladly sell my children, wife, house and car* to demonstrate the appreciation of the sterling work they do there.









































*but not the dog.

 

[Mackenzie]

The ticket office and shop have always been helpful and efficient to me, I don't think they realise how much they are appreciated. An asset to the club

 

[steve-c]

as all above, top team, top service, deserve a big pat on the back from TB , as they make a massive impression on people as some of the above comments show.

well done to bozza as well.

 

[Silver flying chariot]

to be fair its their job, its what they are paid for by the club to do.

However nice gesture from yourself

 

[chimneys]

to be fair its their job, its what they are paid for by the club to do.

However nice gesture from yourself

You sir, havent got a clue!! Their job is to do what it says in their job descrption. What they do is far, far more than that!!

 

[eastlondonseagull]

Totally agree with all the positive comments - the ticketing team are fantastic, let down only by crap online booking software which means they're flat-out when people are then forced to call the ticket office in frustration. Always helpful and understanding. VVG.

The season ticket ticket staff were awesome, too. Scottish Paul, Scottish Alan and all

 

[Dover]

I have always had good service from the Ticket office, but of late their service has become even better.

 

[Harold]

We (A21) have dropped a gift (booze,chocs) in for them each season for some time. The staff are simply superb, in often testing circumstances. I've had cause to cringe on occasion when I've seen and heard what they have to put up from some people (phone and in person).

 

[Braders]

They are a great bunch, always very helpful

totally echo this , top rate

 

[Dave the OAP]

Can I just add the name of Catherine to this thread. She works in the ticket Office and is really an excellent example of how the Ticket office is currently run. extremely efficient and the patience of a saint!!!

I would also like to pay tribute to Julie Harris who worked for the ticket office for many years. She was really excellent and some of the stuff she had to put up with from so called Albion fans would have tried the patience of Mother Theresa.

 

[timbha]

would also like to pay tribute to Julie Harris who worked for the ticket office for many years. She was really excellent and some of the stuff she had to put up with from so called Albion fans would have tried the patience of Mother Theresa.

good point....I understand she also had to put up with a lot of **** from some within the club

 

[bristolseagull]

perhaps we should have bought them a couple of extra phone lines.

 

[Mendoza]

You should have just given them bottles of water. Paul would have turned them into wine

I like Paul's accent and Rowan's hair, for this reason alone, they deserve a pressie