AnotherArch
Northern Exile
Absolute gems. It's when they telephone you, sometimes in the evening, if they think you may have a problem. That certainly exceeds the customer's expectation !
After my experience today after the presentation, Paul deserves a medal!! Went way beyond the call in terms of time spent with us/ professional attitude, even when his wife was calling him home!
Was wondering about a petition like letter to TB, underlining what an immense job that man does.
With lots of us signing, might help at his next pay review!!