Dick Knights Mumm
Take me Home Falmer Road
In many ways I am agreeing with most of what you say, ie there shouldn't be retribution but there are certain issues that need to be addressed, possibly additional training for the steward (which may or may not already have been done) and as previously mentioned protocols for dealing with disputes in the future. I don't think the club were forced into making changes as I'm not sure the IFO have that authority but if they had kept the status quo then that would make them look even worse.
"protocols for dealing with disputes in the future" - these should have been in place - this type of process should have been in place at Withdean. The Albion did not start at the Amex.
" I don't think the club were forced into making changes as I'm not sure the IFO have that authority but if they had kept the status quo then that would make them look even worse. " - just makes no sense on any level.