Curious Orange
Punxsatawney Phil
Having worked for an electricity company in the past, I can see how this has happened. The person on the phone will send a report saying the meter is redundant, but somewhere along the line the computer section hasn't got the message to remove it from the data. There are so many 'in betweens', it gets lost in the system. It's frustrating for all concerned, but even more so for you.
There in lies the rub, data entry is actually a highly skilled job... but it is also boring, and generally given to temps who don't give a flying wosname about quality.