Catering

[Dirk Lehmann's Python]

Worst I've seen the North at half time 6 seasons on. *****.

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[Springal]

Despite everything on the pitch my Albion mojo is pretty low at the moment. Transport options from the west are a nightmare and seems roulette if anything will even run. Catering last night was a shambles. WSU kiosk around block H had no signs saying which tills were card only, causing confusion. 2 rolls were shut due to lack of staff. I don't mind queueing , I understand the problems with trying to serve a lot of people in a short space of time but basic things like signage and staffing are unacceptable.

I know we use Sodexo for catering but surely our contract must mandate we expect fully staffed kiosks on match days? Do the club know? Do they even care?

 

[Guinness Boy]

Out of interest, when she said "what"?, why did you spell out the last item you ordered rather than the first?

Probably more to the point, what was Guiness Boy doing even ordering Harvey's?

Fish.

Out of interest what's a Palace fan doing on one of our catering threads? Haven't you got a cat to kick?

 

[SIMMO SAYS]

Despite everything on the pitch my Albion mojo is pretty low at the moment. Transport options from the west are a nightmare and seems roulette if anything will even run. Catering last night was a shambles. WSU kiosk around block H had no signs saying which tills were card only, causing confusion. 2 rolls were shut due to lack of staff. I don't mind queueing , I understand the problems with trying to serve a lot of people in a short space of time but basic things like signage and staffing are unacceptable.

I know we use Sodexo for catering but surely our contract must mandate we expect fully staffed kiosks on match days? Do the club know? Do they even care?

I have the Samaritans number if it helps

 

[dazzer6666]

I have the Samaritans number if it helps

They've put up their posters (like they have at railway stations to try to stop jumpers) in the 1901 Lounges apparently.......

 

[Beach Hut]

I yearn for the day when the penny drops on catering, rubbish and disgracefully expensive with everyone else.

It dawned on me around game 3, year 1 at the Amex

 

[Brovion]

Tch! Moan moan moan! I got the burger I wanted and the beer I wanted, all served with a minimum of fuss and NO queues.

Mind you, I was watching the match at home ...

 

[chaileyjem]

I can only guess that it's short-sightedness in paying minimum wage which prohibits them employing proper "event" bar and catering staff?

they pay £7.50 an hour.
http://www.seagulls.co.uk/news/article/2016-17/matchday-retail-assistants-3196332.aspx
http://www.seagulls.co.uk/documents...ec-retail-assistants-june-2016229-3196318.pdf

 

[Blue Valkyrie]

The early season catering woes will probably help shift a few more £20 a month 7 Stars memberships.

 

[Ernest]

The early season catering woes will probably help shift a few more £20 a month 7 Stars memberships.

Bet they run out of pies and pints even though they only have TWO members

 

[BensGrandad]

There is one simple answer if the service and quality is not to your liking just do not buy anything it will either improve or like me you get used to not having a beer or food at football and have it before or after. at competent professionally run establishments.

 

[atomised]

It always seems to improve come september once the uni kids are back in town to do the job. Theyre not brilliant but ive always noticed a difference.
Personal etxperience and all that

 

[The Birdman]

There is one simple answer if the service and quality is not to your liking just do not buy anything it will either improve or like me you get used to not having a beer or food at football and have it before or after. at competent professionally run establishments.

Wetherspoons

 

[The Birdman]

Just spoken to my friend who tried to get a drink in the ESU just before cut off, got to the front of the que and two staff chatted to each other a couple minutes while others were still getting served and then said we shut. He Ask to see the manager and he said they are only agency staff and pop back at half time and I'll give a free drink. My friend would not treat his customers in that way as he would go out of business very quickly.
The club need to sort this and not blame the contractors.

 

[Captain Sensible]

I noticed in the ESU that there were no signs indicating which tills were cash only and which tills were excepting cards. It turned out nearly all of them were cash only. Resulting in many getting to the front of the queue and then having to turn around and go back to the other queue at the other end due to not having facility to take card! Why are there cash only tills? Surely if one till Can accept a card or contactless payment, then they all can!?

 

[BensGrandad]

Wetherspoons

Any proffesionally run establishment would be better than The Amex as they couldnt afford to be as bad.

 

[Icy Gull]

My expectations are so low that it's a pleasant surprise to get someone on the ball and the bar staff in the Bupa lounge by the end of last season were pretty good imo

 

[The Birdman]

Any proffesionally run establishment would be better than The Amex as they couldnt afford to be as bad.

Good point

 

[Hampster Gull]

I noticed in the ESU that there were no signs indicating which tills were cash only and which tills were excepting cards. It turned out nearly all of them were cash only. Resulting in many getting to the front of the queue and then having to turn around and go back to the other queue at the other end due to not having facility to take card! Why are there cash only tills? Surely if one till Can accept a card or contactless payment, then they all can!?

Yes, i got caught on this in the WSU

 

[Ernest]

Yes, i got caught on this in the WSU

Not surprised by this, I expect you will find a way of blaming Labour for your own STUPIDITY though