I've had a quick response from the club, which they are happy for me to share...
Firstly just to confirm at 9am we still had tickets left for Brentford. We were however aware of eligible fans holding seats online for others in the next window. This is not something we have noticed as an issue before and as a result we had to clear everyone’s sessions this morning.
I think it is fair to say that the uptake on the Brentford tickets was unlike anything we have seen before. Virtually every single person eligible to buy bought. In addition to this we found a new issue of supporters holding seats and effectively blocking out others.
The Fulham points update was scheduled last night in preparation for this morning. This didn’t push many people in to the first bracket but going forward will be standardising points updates for 8am the following day, for the rare time that a game is played during an on sale.
We have increasingly found that away tickets are being passed on. Ejections and arrests that we have been notified of have not matched the ticket holders details. We are now looking in to checks at away grounds to try to stop this and ensure those that get tickets are the ones travelling.
There might have been some tickets left at 9am, but this is possibly a moot point for tier 2 punters. The allocation was declared sold out at tier 1 before this time; this ususally means purchases are only avaliable for those with tier 1 points going forward i.e. tier 2 would have still been unable to buy these tickets at 9am.
Ho hum.