An Unnamed Customer Service Dept

[finbar]

I just phoned a customer service department and spoke to somebody, an actual person, less than 45 seconds after dialling the number, and didnt have to go through a menu system. She then resolved my issue in less than 90 seconds, to my complete satisfaction.

Is this a new record?

 

[The Large One]

Are you sure it wasn't the speaking clock?

 

[DC Rules]

tell us which one??

 

[Icy Gull]

An Indian company with it's customer service line outsourced to England maybe?

 

[maffew]

Natwest do that for me 9 times out of 10

Cant think of anyone else though really

 

[finbar]

tell us which one??

It was an insurance company. Id taken out my car insurance with them and they wrote to me asking me to send my proof of no claims bonus to them. Obviously they didnt include the address to send it to in the letter, hence i had to phone them to get it.

However, when i told them this they just asked my previous policy number with the old compnay and said they could check it themselves and i didnt need to do anymore.

So, i did waste 5 minutes of my life going through this whole avoidable procces, as i could have simply given them the old number when i registered for the new policy, but that would be efficient and we dont do that do we.

Plus this way i get to waste 10 minutes of my life posting the whole pedantic pitifully uninteresting story on NSC!

 

[ben andrews' girlfriend]

Sky are really good at that

 

[Ding Dong !]

Natwest do that for me 9 times out of 10

Cant think of anyone else though really

You are right. They are always very good.

 

[Uncle C]

She then resolved my issue in less than 90 seconds, to my complete satisfaction.

I guess it was one of those sex lines

 

[finbar]

I guess it was one of those sex lines

Shit.

 

[Cian]

Sky are really good at that

Never got through in less than five minutes myself, but that said I rarely if ever get an Indian, nearly always a Scot or a Cork langer...

 

[Bozza]

Natwest do that for me 9 times out of 10

Cant think of anyone else though really

You are right. They are always very good.

Do you reckon Nat West would see 90% as very good?

 

[Cian]

Do you reckon Nat West would see 90% as very good?

Target SLA in BT was only 80%, so if their expectations are that pitiful I'm sure they would

 

[supaseagull]

got to be More than...worst company in the world!

 

[Bozza]

Target SLA in BT was only 80%, so if their expectations are that pitiful I'm sure they would

SLA for what?

 

[Monkster]

SLA for what?

Service level agreement

 

[Cian]

SLA for what?

Calls answered within 30 seconds.

 

[Bozza]

Service level agreement

Err thanks. I'm quite happy in my understanding of what SLA stands for. What I'm less sure of is 80% of calle had to achieve what exactly?

 

[Dave the OAP]

Err thanks. I'm quite happy in my understanding of what SLA stands for. What I'm less sure of is 80% of calle had to achieve what exactly?

ooooo get her

 

[Frank Inkerman]

I just phoned a customer service department and spoke to somebody, an actual person, less than 45 seconds after dialling the number, and didnt have to go through a menu system. She then resolved my issue in less than 90 seconds, to my complete satisfaction.

Is this a new record?

No it isn't a record it's the way things always used to be - back before you youngsters can remember.