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2 More Empty Seats for the Rest of the Season. Another Loyal Supporter Lost.
- Thread starter Blue and White Tiger
- Start date
Baron Pepperpot
Active member
£10 would not be unreasonable. £25 is urine extraction.
My season ticket at Harlequins Rugby Club would cost £10 to replace, and the season ticket system there is far more open to abuse.
My season ticket at Harlequins Rugby Club would cost £10 to replace, and the season ticket system there is far more open to abuse.
downham seagull
New member
If the money is in there than happy days, you would of spent that by now !
So did you not see HIS wallet lying around then?
I do find a fans perspective odd at times.
IF the club buy great players on high wages it's a good thing, problem is this is a one way road to bankruptcy.
IF the club try to buy good players, have a wage structure and charge for costs outside of their control, (i.e. lost season ticket) they are slated. It costs money to engage in conversation, get the information, send off said information to card manufacturer / printer and then buy and post said card, maybe not quite £25 but not far off I'd guess.
Seriously Brighton & Hove Albion FC IS a COMPANY, it has shareholders, it has financial responsibilities and it needs to make a profit, it also understands it has "customers" and needs to keep the majority of them happy also. This isn't a dream world it's the real world.
IF the club buy great players on high wages it's a good thing, problem is this is a one way road to bankruptcy.
IF the club try to buy good players, have a wage structure and charge for costs outside of their control, (i.e. lost season ticket) they are slated. It costs money to engage in conversation, get the information, send off said information to card manufacturer / printer and then buy and post said card, maybe not quite £25 but not far off I'd guess.
Seriously Brighton & Hove Albion FC IS a COMPANY, it has shareholders, it has financial responsibilities and it needs to make a profit, it also understands it has "customers" and needs to keep the majority of them happy also. This isn't a dream world it's the real world.
BUTTERBALL
East Stand Brighton Boyz
Mind bogglingly quick response from Paul Barber who had already copied in the ticket office people to his mail see if they could help further - just thanked him and told him false alarm. Big thumbs up for Paul B for professionalism and communication, though we don't agree all the time
Can't argue with that. Gets a lot of unfair stick and perhaps not enough credit for the good work he is doing.
Sussex Nomad
Well-known member
I remember Graham Winstanley being a target for the boo boys... never seen the point of it myself.
- Jul 7, 2003
- 47,641
So shall we change the title of this thread to "A whole lot of ranting about nothing", rather than it's current, over-dramatic name?
Come on. All Barber did was forward on an email. Hardly "good work."
westsussexseagulls
New member
- Sep 22, 2008
- 319
Sorry disgree, as someone who has worked in this kind of industry the 25 pound charge is obscene! They buy the cards in bulk, it is literally a case of logging onto their system and re registering , takes about a minute and also remember its the customer who has to take more time to go in and get this done, i can see your argument regarding the club being a business but this charge is quite frankly taking the piss
Mutts Nuts
New member
- Oct 30, 2011
- 4,918
Did he though?
It's a punitive money making charge....this is what pisses people off. If the club want to stop people taking the piss there are other ways.
attila
1997 Club
This from Paul Barber: coherently put. I can see his argument, especially with the caveat that if it is a genuine theft there should be no charge. Still don't agree though.
'Replacement fees are only payable if cards are lost. They are a valuable asset and must be cared for. Their loss causes various administrative and security issues for the club.
If we had to employ extra match day staff to cancel, replace, and re-set hundreds of cards per game - because it was free or very low cost to do - then our costs would rise substantially and all fans would end up paying more as these costs would have to be recovered. In my mind, that is not fair.
This fee system means that only those people who do not care for their cards pay. If the cards are stolen, and there's a verifiable crime number, the fee usually waived. As I said previously, since introduction, the number of cards lost or stolen has dropped dramatically.
We are becoming a very big club, John, attracting tens of thousands of fans every match. It is essential our ticketing policies and our work practices reflect this.'
'Replacement fees are only payable if cards are lost. They are a valuable asset and must be cared for. Their loss causes various administrative and security issues for the club.
If we had to employ extra match day staff to cancel, replace, and re-set hundreds of cards per game - because it was free or very low cost to do - then our costs would rise substantially and all fans would end up paying more as these costs would have to be recovered. In my mind, that is not fair.
This fee system means that only those people who do not care for their cards pay. If the cards are stolen, and there's a verifiable crime number, the fee usually waived. As I said previously, since introduction, the number of cards lost or stolen has dropped dramatically.
We are becoming a very big club, John, attracting tens of thousands of fans every match. It is essential our ticketing policies and our work practices reflect this.'
That's what he said to Atilla.
Mutts Nuts
New member
- Oct 30, 2011
- 4,918
According to Atilla
westsussexseagulls
New member
- Sep 22, 2008
- 319
Well then we all know what to do shall we 'lose' our cards!
I'm sorry, but what is the point you're trying to make?
Mutts Nuts
New member
- Oct 30, 2011
- 4,918
is Barber realy likely to be working today?
The Chief Executive of a football club, the day before a sell out game, live on TV? What do you think?