You highlight two problems:Thanks for that, Bozza. Makes more sense now, though I remain empathetic of the bloke in question who, assuming it’s true, says he has been taking his boys week in, week out since they were 5. I guess these problems are a side effect of success.
We kind of have the opposite problem at Grimsby his season, in that we have next to no system whatsoever. Following the incredible way we were promoted back into the league last season, we have over 5,500 season ticket holders (for the first time ever) but regularly receive away allocations well below 1,000 - for instance we’ve got 600 tickets for Harrogate away on Boxing Day. Essentially, it’s a free for all - first come, first serves for STH’s via an online booking system that doesn’t work very well under stress. Naturally, people aren’t happy with this system.
So yeah, I get both sides of the argument. Personally, I think a little bit of nuance and discretion would be helpful in this situation. If indeed the offenders in this case were children, then perhaps some kind of suspended sentence and a bit of dialogue from the club would be advantageous. “Now you know the rules, next time there will be no excuses”.
Ultimately, if the record shows that this family have been decent, loyal fans of the club for a significant period of time, I think perhaps the club should be giving him the benefit of the doubt. But I dunno, maybe that’s not a scalable model.
1) where do you draw the line between loyal/long term fans and newbies? Is it fair to give newer fans less favourable treatment (not talking about loyalty points here)?
2) children are children when it suits them. If they are old enough to travel unaccompanied they cannot claim to be children who need parental support.
Ultimately there’s no point in having rules unless they are enforced and that there are fair and unambiguous consequences for those not complying.
The system seems as fair as it can be, easy to understand and communicated through the expected channels.
Only buy and use tickets to which you are entitled.