Travel Survey

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The Oldman

The Oldman

I like the Hat
NSC Patron
Jul 12, 2003
7,160
In the shadow of Seaford Head
Had an Email from club asking to complete a travel survey. Fails at first question ...How do you get to the Amex? Multiple choices but only allows you to select one. I use P & R, train or near site parking dependant on time and weather. Also asks how much you spend at the Amex on each occassion
 




Lord Bracknell

Lord Bracknell

On fire
Jul 5, 2003
39,499
104 Upper Grosvenor Street, Mayfair
You can always answer "Other" and then give details.

As I have. Curiously, my answer (Usually bus 28/29 before games, sometimes train; train after games) then takes me on to a question about which railway station I use, but doesn't allow the answer Glynde pre-match; Lewes post-match. And my travel habits are entirely different for weekday evenings (bus 23/25 pre-match; train to Lewes post-match). But two entirely different answers aren't allowed.
 


M

My Name Is Gully

Active member
May 9, 2008
498
Dorset
Fail on question 2 also - I do not live at any of the drop down selection postcodes and when I enter mine into the other section it will not allow me to progress.

Have emailed the marketing team to inform of the issue.
 


Thunder Bolt

Thunder Bolt

Silly old bat
Aug 18, 2009
67,908
Beside the seaside, beside the sea
At least you've got an email. I've contacted the club multiple times to ask them why I am not getting emails, but nothing happens. I get the weekly newsletter each Friday, and I get the ticket purchase confirmations so I know they have my right address.
 






Rugrat

Rugrat

Well-known member
Mar 13, 2011
10,224
Seaford
Thunder Bolt said:
At least you've got an email. I've contacted the club multiple times to ask them why I am not getting emails, but nothing happens. I get the weekly newsletter each Friday, and I get the ticket purchase confirmations so I know they have my right address.
Click to expand...

They have got a major issue with email addresses. Including myself I've got 6 people on friends and family and only 1 of us get any emails, 4 get newsletters
 


fosters headband

fosters headband

Well-known member
Aug 15, 2003
5,165
Brighton
Rugrat said:
They have got a major issue with email addresses. Including myself I've got 6 people on friends and family and only 1 of us get any emails, 4 get newsletters
Click to expand...
I think they have a major issue with anything that requires administration or communication to be honest. Borders on shambolic at times.
 






Thunder Bolt

Thunder Bolt

Silly old bat
Aug 18, 2009
67,908
Beside the seaside, beside the sea
Rugrat said:
They have got a major issue with email addresses. Including myself I've got 6 people on friends and family and only 1 of us get any emails, 4 get newsletters
Click to expand...

I know an elderly gentleman who sells programmes who asked the club if he could have letters as he doesn't have access to the internet. The club has ignored him.
 


upthealbion1970

upthealbion1970

bring on the trumpets....
NSC Patron
Jan 22, 2009
8,888
Woodingdean
Rugrat said:
They have got a major issue with email addresses. Including myself I've got 6 people on friends and family and only 1 of us get any emails, 4 get newsletters
Click to expand...

My 10 year old son gets the club emails, they get sent to my email address despite having given no email address for him, whereas I don't get any.


Sent from my iPhone using Tapatalk 2
 


J

Jameson

Active member
Jul 7, 2003
480
The beautiful Yorkshire Dales
The survey doesn't work properly. I travel by train or coach, depending on ko time, so I put that in and the next q asks where I travel from by train, I have to put in Cooden Beach for the "other" option as its not listed (despite me putting in my post code it still offers me a choice of Littlehampton and various other far flung places I've never even been to), then says "this question needs an answer"... and won't let me proceed.

Gave up 30 seconds after trying.
 






fosters headband

fosters headband

Well-known member
Aug 15, 2003
5,165
Brighton
I was told today that they have increased the admin costs now to £1-50 for each ticket you buy, even though you maybe buying ten tickets in one transaction, costing you £15, was so that they can give us all the best admin service we need ???
 






LamieRobertson

LamieRobertson

Not awoke
Feb 3, 2008
48,434
SHOREHAM BY SEA
well i dont think they are asking people like me to fill it in...i park in Coldean :ffsparr:

filled in OTHER on number 3 and then get asked what station i depart from ..hmm
 
Last edited:


W

Was not Was

Loitering with intent
Jul 31, 2003
1,607
My Name Is Gully said:
Fail on question 2 also - I do not live at any of the drop down selection postcodes and when I enter mine into the other section it will not allow me to progress.

Have emailed the marketing team to inform of the issue.
Click to expand...

Likewise, and have emailed. The autoresponse says they'll deal with it in 5 or 6 days. Ho hum.
 




SWINDON SEAGULL

SWINDON SEAGULL

Member
Jul 7, 2003
175
swindon, wilts
My Name Is Gully said:
Fail on question 2 also - I do not live at any of the drop down selection postcodes and when I enter mine into the other section it will not allow me to progress.

Have emailed the marketing team to inform of the issue.
Click to expand...

I had the same problem as my postcode is for Swindon, also sent them an email
 




W

wadhurstseagull

Active member
Jul 26, 2003
496
Why the question about spend at the Amex? Will travel cost be discounted the more you spend on match day?
 


T

twowheelsbest

Well-known member
Nov 1, 2009
489
Brighton
Rubbish survey, answered that I cycle or use P&R. Won't let me proceed if I don't specify a station I catch the train that I never travel to the Amex on - hope someone from the club reads this thread!
 


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