The letter from the club, written by an Assistant Supporter Services Manager, is almost certainly a standard letter issued without a detailed investigation of the full circumstances having been carried out. The fact that an appeal can be made and reviewed suggests that maybe a little more time...
As an aside, the Senior Partner at my local GP Practice posted a letter on their website yesterday, an excerpt of which is this;
"At present at Bartlett Group, more than one third of our GP posts are now vacant. This represents hundreds of missing appointments each week. When I joined Bartlett...
I don’t think the bulk of what she provides comes from her back garden in Harlow, but is stuff destined for landfill. Whether she gets it from supermarkets, I don’t know, but it does explain the large volumes she has to donate.
Despite being in the construction industry all my life, I have no practical skills whatsoever. Flat pack assembley always ended with a few bits left over, so I gave that up. I've owned a B&Q "Value" tool box for about 30 years and it is still in pristine condition. I do, however have a trusty...