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[Albion] Speaking to a person in the ticket office - is it possible ?



brianwade

Well-known member
Jan 31, 2008
422
Sharing and purchasing of tickets for the Albion has never been more complex as far as I can see. Yet it has never been more difficult to actually speak to someone at the ticket office . Unless there is a particular problem today ? If there is annyone reading this at the Albion can you please kill the chatbot and get some human beings to answer the phones ? It's called customer service and we - the customers - deserve it
 






chaileyjem

#BarberIn
NSC Patron
Jun 27, 2012
14,586
Sharing and purchasing of tickets for the Albion has never been more complex as far as I can see. Yet it has never been more difficult to actually speak to someone at the ticket office . Unless there is a particular problem today ? If there is annyone reading this at the Albion can you please kill the chatbot and get some human beings to answer the phones ? It's called customer service and we - the customers - deserve it
If you want to actually have an 2 way exchange with the agents or a real person in the office. Then just type "Speak to agent" a couple of times and you'll end up speaking to someone. And then if that doesn't work - then they are, in my experience happy to call you if its a particularly tricky issue.
 


Herr Tubthumper

Well-known member
NSC Patron
Jul 11, 2003
62,596
The Fatherland
What happens when you dial 01273 668855 and select option 1 then?
 






jackalbion

Well-known member
Aug 30, 2011
4,890
What happens when you dial 01273 668855 and select option 1 then?
IMG_1846.jpeg
 




Super Steve Earle

Well-known member
Feb 23, 2009
8,896
North of Brighton
Sharing and purchasing of tickets for the Albion has never been more complex as far as I can see. Yet it has never been more difficult to actually speak to someone at the ticket office . Unless there is a particular problem today ? If there is annyone reading this at the Albion can you please kill the chatbot and get some human beings to answer the phones ? It's called customer service and we - the customers - deserve it
They always answer and I speak to a person every time.
 






crabface

Well-known member
Mar 24, 2012
1,886
If you want to actually have an 2 way exchange with the agents or a real person in the office. Then just type "Speak to agent" a couple of times and you'll end up speaking to someone. And then if that doesn't work - then they are, in my experience happy to call you if its a particularly tricky issue.
Been trying that all day. Just get "Sorry, we're temporarily unavailable - please try later"
 






Commander

Arrogant Prat
NSC Patron
Apr 28, 2004
13,528
London
Always found the chat function really helpful. Just keep typing "HUMAN" and someone will answer it quickly enough, and then they are really helpful.
 


Joey Jo Jo Jr. Shabadoo

I believe in Joe Hendry
Oct 4, 2003
12,012
Sharing and purchasing of tickets for the Albion has never been more complex as far as I can see. Yet it has never been more difficult to actually speak to someone at the ticket office . Unless there is a particular problem today ? If there is annyone reading this at the Albion can you please kill the chatbot and get some human beings to answer the phones ? It's called customer service and we - the customers - deserve it
What is the issue you are having? It’s more than likely that someone on here will have a solution, or know how to do something, without you needing to speak to customer services.
 


Jeremiah

John 14 : 6
Mar 15, 2020
2,498
Hove
Sharing and purchasing of tickets for the Albion has never been more complex as far as I can see. Yet it has never been more difficult to actually speak to someone at the ticket office . Unless there is a particular problem today ? If there is annyone reading this at the Albion can you please kill the chatbot and get some human beings to answer the phones ? It's called customer service and we - the customers - deserve it
Maybe its linked with my Doctors surgery ?
 






albionant

Active member
Aug 29, 2007
181
Im a season ticket holder and sold my match ticket for tomorrow via the club site as I couldn’t go, but now can. A friend wants to transfer his to me via the site so all upfront and legit but it’s saying you have to be a myalbion+ member to have the ticket transferred.



So I gave to be a myalbion+ member ?



Is that right as we are both season ticket holders ?
 


zefarelly

Well-known member
NSC Patron
Jul 7, 2003
22,759
Sussex, by the sea
The only practical solution to all of this is PotG,

But only if you can prove you've driven to Falmer in your own train. Or steam powered vehicle.
 






dazzer6666

Well-known member
NSC Patron
Mar 27, 2013
55,385
Burgess Hill
Im a season ticket holder and sold my match ticket for tomorrow via the club site as I couldn’t go, but now can. A friend wants to transfer his to me via the site so all upfront and legit but it’s saying you have to be a myalbion+ member to have the ticket transferred.



So I gave to be a myalbion+ member ?



Is that right as we are both season ticket holders ?
If you’re a STH and have offloaded (shared or sold) your ticket, you can’t have another ticket transferred to you. You have to buy one on the exchange.
 




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