I'm happy to feed back to the club on issues experienced by people over the last day or so in the hope that, where possible, steps can be taken to help streamline the process for the future.
Please add your own issues faced or other constructive points, if they've not been listed already.
I'll kick off with some I know about...
- '3500 points' issue - many people have been given loyalty points far in excess of the stated allocation levels, and this still remains in place today.
- '1000 point able to buy' issue - those with less points that the stated minimum to purchase yesterday were able to buy tickets. (This is believed to be resolved now)
- New loyalty point allocation issue. 20 points have been allocated to people for the Spurs game. None have been allocated for the Gills game.
- Auto-inclusion of F&F issue. When adding reserved tickets to buy them, a ticket was picked up for all of your Friends & Family. The removal mechanism is clunky, making the process very long-winded for those with large groups only looking to buy 1/a few tickets on this occasion.
- Amex payment not valid. An Amex card could not be used to buy tickets online. (Club have acknowledged this)
- Kids being marked as adult on some/all games. Particularly confusing when the ticket system knows that someone is a kid for one game, but has them down as an adult for another game. Can't be resolved online - need to call the ticket office.
Please add your own issues faced or other constructive points, if they've not been listed already.
I'll kick off with some I know about...
- '3500 points' issue - many people have been given loyalty points far in excess of the stated allocation levels, and this still remains in place today.
- '1000 point able to buy' issue - those with less points that the stated minimum to purchase yesterday were able to buy tickets. (This is believed to be resolved now)
- New loyalty point allocation issue. 20 points have been allocated to people for the Spurs game. None have been allocated for the Gills game.
- Auto-inclusion of F&F issue. When adding reserved tickets to buy them, a ticket was picked up for all of your Friends & Family. The removal mechanism is clunky, making the process very long-winded for those with large groups only looking to buy 1/a few tickets on this occasion.
- Amex payment not valid. An Amex card could not be used to buy tickets online. (Club have acknowledged this)
- Kids being marked as adult on some/all games. Particularly confusing when the ticket system knows that someone is a kid for one game, but has them down as an adult for another game. Can't be resolved online - need to call the ticket office.