Has anyone EVER had a reply to an email they've sent to the club??

[black shadow]

Just wondered....we've sent at least four emails to the ticket office and even to Paul McGowan direct, regarding our new season tickets / arrangements for Kuipers match....no response whatsoever. Feels like maybe they're not interested once they've got your dosh?

 

[Superphil]

why dont you phone them?

 

[Frutos]

Have you tried ringing them?

 

[Jack Daniels]

Just wondered....we've sent at least four emails to the ticket office and even to Paul McGowan direct, regarding our new season tickets / arrangements for Kuipers match....no response whatsoever. Feels like maybe they're not interested once they've got your dosh?

No I haven't and neither have 4-5 of my friends that have emailed them. Maybe they still work on semaphore or smoke signals. God knows but they don't do email.

 

[gullshark]

I've always had a reply.

 

[Goldstone Rapper]

Got an email from the club after asking whether they we're going to do a retro replica of the 1980s red away kit with Phoenix Brewery. They said they weren't. Pah.

 

[martyn20]

I phoned twice today, once the ticket line and one the Amex store and got through straight away both times, great service.

 

[Jerryatric]

I've always had a reply.

Me too.

 

[Bold Seagull]

I've emailed the club on at least 4 occasions, and always got a reply within 48 hours or so. Surprise the OP hasn't had a response.

 

[Gazwag]

I suspect whatever your questions are, a quick search on here will reveal the answer 10 fold

 

[clippedgull]

I've emailed the club on at least 4 occasions, and always got a reply within 48 hours or so. Surprise the OP hasn't had a response.

I guess its good that you received a reply, but 48 hours for a response (excepting weekends) is an extremely poor customer service standard.

 

[drew]

I emailed the club a few years back and got a prompt very detailed reply from Martin Perry. Never had a problem. If you want a quick response then ring. It's not rocket science or are you one of these people that own a mobile but don't know how to talk?

 

[ifuhatepalacestandup]

i got 4 emails on the same day re player all with differant prices on (hope this helps you it certainly dident me )

 

[severnside gull]

I have found e-mail to be a good way to communicate with the club. When I raised some questions about disabled access direct with Martin Perry I got a very detailed response and when I was sorting out season tickets and parking I found customer services responded pretty promptly (next day at worst) and were extremely helpful - way better (and cheaper) than hanging on the phone at number 30..........number 29.........number 28

 

[yxee]

within 6 hours every time

 

[Silk]

Just wondered....we've sent at least four emails to the ticket office and even to Paul McGowan direct, regarding our new season tickets / arrangements for Kuipers match....no response whatsoever. Feels like maybe they're not interested once they've got your dosh?

Yes! Very promptly as well.

 

[Thunder Bolt]

The majority of the time although I've had a couple that didn't get a reply.

 

[oldalbiongirl]

Actually they have been absolutely rubbish at replying to any emails I have sent. I had a business enquiry and also a couple of ticket enquiries, all of which required me having to follow up on the phone as no reply on email.

 

[HawkTheSeagull]

Only once have i not had a reply, rest have all generally been answered within a day.

 

[Uwinsc]

i got 4 emails on the same day re player all with differant prices on (hope this helps you it certainly dident me )

They did send a message out saying sorry about it there was an error somewhere